Reviews for Firehouse Subs 215 & Rice in Las Vegas, NV
Went last night at about 7:00 P.M. and they were fairly busy. I was welcomed right when I entered the door and the two guys an... older man with a mustache and a shorter man next to him were extremely fast with getting us our dinner. Sorry I did not get thenames of the employees but I have gone before and waited a while for my food even though they were busy we didn't wait long atall and the shorter guy (not saying this to be rude he was extremely nice) brought our food to the table. The customer servicewas amazing. It never has been bad but they have upgraded to better employees it seems like. Our food was delicious and madecorrectly and they gave my son a rice krispie treat which made his night. Thanks for the good service Read more
I absolutely love the food. However, one of your employees stated that he was too lazy to bring our food ( I was never under the... impression he had to bring our food ) unwanted and unnecessary statement from that ?LAZY? employee. Read more
Very delicious with a friendly staff. This was my first visit to Firehouse Subs. My son and I had the Turkey Bacon Ranch and the... Meatball Sub. Tasty food means will be back Read more
So I've never been to a Firehouse sub and tried it out today for the first time. I called in place my order and came by no more... than five minutes after I placed it. I realized I was closer I than I thought. I go and pay for my food at 107pm and the cashiersaid go ahead and choose your drink and don't forget your chips and I took my receipt and grab my drink grab my chips andwaiting for my name to be called. Over 15 minutes goes by and I see four other customers come in get their sandwiches made rightthen and there and then leave. So I'm wondering I already called in get my sandwiches didnt I?? This is kind of weird so I go upto the counter and I tell the cashier "I'm sorry I've been waiting 15 minutes did somebody call my name and I just said I didn'thear it?" and she goes and ask the sandwich makers and they don't know about it but then the one person that does know is allthe way in by the to go orders and said "Oh its that one right there" which was in an odd spot behind the cashier with no otherorders. The naive cashier gives me my order and doesn't say a word. So the Receipt on the made order said 1:01 p.m. I paid at1:07 p.m. and then I went up to the counter at 1:20 p.m. so not only called in to save time but now I have a cold 20 minutes oldsupposed to be your most popular sandwich cuz that's what you said "Hook And Latter"! Worst part was the cashier didn't sayanything or even apologize for the wait or inconvenience. I don't know if it's because it's new staff day or no communicationday but that was a horrible experience why would I ever want to come back after that!? Y'all get zero Stars if I could. I don'tcare how good the food is that was horrible customer service. Your cashier and manager handled it horrible and you didn't evenmake up for it. Please respond whoever the competent manager is!! Also if it mattered Im a AF vet that tipped a dollar "for apick up" order. Then this is what I was severed "Nice!" Haha. Update 4-21-22 So I had to con Read more
4 people behind the line and not one of them know how to make simple sandwiches. Forgot half of my meat, my cheese and other... toppings & condiments. Let me just say Subway would never. Save your time and money and go somewhere else. Read more
This was the sandwich I got for almost $12. It was supposed to be a steak and cheese with caramelized onions and caramelized... peppers. If you don't want to spend way too much money for disappointing food don't go here. Read more
My second visit here. Food was fantastic just like my first visit. The Italian sandwich is to die for! The chili is pretty good,... just missing some cheese and onions on top. Today my family chose to get the mint chocolate chip cookies, and the cookies aregreat, and only $1 for a big cookie! There is a coca-cola freestyleachine as well. It is not upgraded to be touchless however.Not a frequent place to go but it is has been consistent and delicious even if we have to wait for food to be ready. Read more
Always there to greet you when you walk in the door. They were quick and helpful. Food is fair -> good.