Reviews for Cafe Rio Mexican Grill in Las Vegas, NV

We have been going to this location for many years because it was super fresh tasting and our family loved it . We have all had... horrible experiences lately. The chicken has been so tough it will choke you .. the dressing has been so spicy it takes allyour taste buds away ..a few times the lettuce was super watery and ruined the whole dish . It's just been awful sadly becausewe just want it back like before . I hope the owners see this and fix the issues! Read more

This place is awful!!!! I don?t understand how you get everything wrong inside a burrito!!! The food is always cold and the... orders are always wrong. They also have terrible services and the places is so dirty!!!! Read more

Such a poor experience at the Las Vegas- Durango & Shadow Mtn Parkway store!!! I could not have a steak salad because I was... given the last of it on my quesadilla. They were also out of limes, cheddar cheese & cotija cheese. I asked if I could waitwhile they gathered more steak & I was told no, they were out. I called their customer service dept. & spoke ro Connie atcorporate & her answer was- she did not know about their orders or demographic model...I received an apology from her after Iasked for one. She really was not helpful or too friendly. There was no offer of making things better, or any type ofcompensation of making it better for another visit. Her answer was since I substituted chicken for steak etc..that she could notdo anything for me. She said she will inform upper management of my dissatisfaction. I was transparent enough to inform her,that her answer was not satisfactory, so I would post a review. What a shame...since I dine at Cafe Rio at least once a week.:-( Read more

I make it a point to eat here at least once a week. The Barbacoa burrito made enchilada style is so delicious. Hence the reason... for coming here at least once a week. Read more

The food was good service was slow. The restaurant was filthy dust and cobwebs visible over tortilla cooking surface. Used... lying all over the prep area. Read more

staff is nice, The manager Dani , she is very busy but super helpful and always smiling! Food is always great, yea, prices are... little high but quality is great!! Good job Team!! Read more

Nothing Mexican about this Cafe Rio Grill. The food was all but thrown together. Grill and prep are needed some love... ok,... maybe dirty looking are the right words. I ate in but the food was served to us in to go containers... maybe that's how they doit, if so, it wasn't classy. Had to get my own receipt... cashier left before completing the transaction and never returned.Huge water spill on the floor in front of the soda fountain and bathroom door that's being ignored. Several employees got drinksfrom it while we were there, didn't seem bothered. Just disappointing when a "reputable" establishment is poorly run. Hey, theywere nice, though. Hope your experience is better. Good luck! Read more

So far never a bad experience. The food is great, the ingredients seem quality, and the price is reasonable for the size. We... recently tried the green cilantro/avocado sauce and it's like nothing I've had before, really good. Read more