Reviews for Pizza Hut in Laredo, TX
Excessive wait time and dishonest staff. Hour and a half after it?s estimated time of ?34? minutes.
Very poor service! There?s no structure on how they handle the orders either for delivery, carry out, or dine in. The food is... never prepared as requested and it?s always overcooked. They take hours to delivery the food and there?s never a decent manageron duty to handle these situations accordingly. This experience has been going on for years and I highly don?t recommend it norwill I order from that location ever again. I recommend the one on Guadalupe St and do yourself a favor, don?t waste your timenor money at this location unless you want to be disappointed. If Pizza Hut sets their price higher than other pizza locationswe should expect a better service experience and well prepared food in return. Pizza Hut should really consider these reviewsand surveys submitted to ensure their employees and restaurants follow their expectations of a great experience to their guestsbecause they sure aren?t. Sigh.. Read more
Horrible service. I got charged twice and when I called to fix it the girl pretty much said " it's not our problem"
I like it when I go eat with my grandkids because we can go have a good meal and be attended by very polite waitresses and the... food it?s so delicious always aware of whatever we need Read more
This place used to be great when I first started going. But the service and the quality just keep going down. They treat you as... if they were doing you a favor. Today I ordered a small veggie pizza. I went to pick it up and they said it was still not ready.And when it came out today, they gave me a personal size instead of a small pizza. I just laughed! How ridiculous is that? Ididn't want to fight, so I just grabbed the box but asked for pepper and cheese, and they told me I had to pay extra for it.Never again. I will just order from farther up the road. Read more
I love Pizza Hut but customer service sucks here. I waited more than 20 minutes ! The same worker asked me for my order?s name... twice????. I even called and nobody answered. I decided to get down since the person in front of me got down as well. Then thepizza was warm going to cold. It wasn?t even hot! Read more
I ordered curbside so it could be faster than delivery, but that was definitely not the case, it took an hour for my order to... come out, so I would suggest getting more cooks to do more orders fulfilled in a timely manner. Read more
Why give a delivery time and then say it's going to be an hour and a half to get delivered