Reviews for Firehouse Subs Independence Plaza in Laredo, TX
Customer service was excellent and very polite employees, they all had a smile makes you feel welcome.
I ordered two veggie subs /fresh. I never asked for cheese...I arrived home my subs had cheddar/provolone melted w veggies on a... toasted sub.. Never again. Read more
Today I placed a group order over the phone because the app said the earliest pickup time was at 8pm although I was trying to... place an immediate order at 2 pm. Felix picks up the phone and flawlessly takes my group order of 4 subs and and chips. Felix,if you?re reading this, 100/10 man!! Loved the way he took my order over the phone regardless of my app issues, very nice andattentive. Patient and charming charisma. And then when I picked up the order he made my day completely. Jokes compliments andall! Hoping firehouse pays you NICEEE man! Keep up the great work and I hope I made your day too! Read more
We enjoy the subs at FH Today we tried to order at the drive thru window. The associate said unfortunately we could not order... cause it was for pick up orders. Be advised no one was the drive thru line. It?s not we were going to cause a delay. Theassociate should have at least taken and I I could have gotten off for it. Very disappointed with service today. Please put asign no more ordering thru drive thru. Read more
Very satisfied with this location. The other day we came in for lunch and placed our order. One of the staff members noticed... they had charged us an extra combo. She fixed the problem and gave us our money back. I truly appreciate the honest gesture. Mygo-to from this place is their meatball sub. The fountain drink machine has a variety of combinations which let's you createyour own drinks. My personal favorite is the peach Sprite. The place is always kept clean. Convenient location, next to otherstores including a supermarket. Read more
I ordered 2 of the New York Steamer, one large and one medium. They did not have pastrami on either one, way to much mayonnaise... and barley any flavor. The customer service was good. This was the first time my husband and I went here. Read more
Great location and fast friendly staff. Taste like no other in town, and of course you have to have a good hot sauce to go with... that sub. Over 30 to choose from all labeled with a ?heat index? number ... great place to try and find new sauce. Excellentservice and clean location, well managed and maintained. Read more
Just bought a sandwich and it was full of hair, not one single hair but bunched up hair inside. It was disgusting. One hair I... can understand but bunches of hair is just inexcusable and careless. Read more