Reviews for The Wing Experience in Lansing, MI

To be completely honest, this review isn't about their food since I didn't even get to eat it. This is about their utter lack of... professionalism. I placed a delivery order and it took two hours for them to tell the second driver that'd been placed with themthat someone else took my order and I would have to reorder. No mention of a refund, or them taking any accountability. I had togo through Uber Eats to get a refund. What kind of business does that? I could reorder ,but I won't be doing that because Ican't trust them from the get go to be a decent business. Who ever owns this business should be ashamed, because the issueclearly lies with their business practices. Employees don't just let stuff like this happen, it's a lack of accountability onthe owners part that's caused this issue and from what I've read many others. If you give a darn about your business and yourcustomers, so will your employees. Read more

I ordered before reading the negative reviews. If I had read them first, I probably would not have ordered. Thankfully I... didn't. Had a great experience. I ordered a variety. Bone-in wings, bone-in smoked wings, and crinkle fries. Everything waswell cooked and tasty. The hot cinnamon apple on the bone in wings was absolutely awesome. However, as some people did comment,I wish there was more sauce on the wings. As for all the bad reviews, perhaps things have changed. Based on myexperience,(5.6.22) I would recommend. Read more

These are identical to the wings you buy in the frozen section at Walmart. Almost no seasoning either. Apparently an order of... wings doesn?t come with ranch. If you make an order for delivery and call to speak to the manager, they?ll leave you on hold andnever pick up. Also, they like to forget to add small items you add to your order like celery or drinks. Read more

Idk what happened. I've had past orders that were great, and normally they would be 5 stars, but todays order was just sad.... Ordered fries for delivery, but when they got to me they were cold to the touch. I don't expect then to still be piping hot, butthese I had to reheat in a toaster oven they were that cold and soggy. Two orders of wings (no complaints about the sauces) andone order was what you'd expect, but the other order was just the leftover breaded bits. They were both supposed to be the samesize. You can clearly see how much smaller the second order was in the photo. Photo is before eating anything. Read more

Decently priced but they don't put any sauce on their wings. I had to add my own sauce. I'm not sure if they realize but the... sauce is not the most expensive part of the wings. The boneless wings taste like BK chicken nuggets with no sauce. The frieswere pretty decent though. Read more

Over a dozen orders, maybe only one was correct. The smoked chicken is usually good but your order will never be right and... that's not a joke. I've ordered so many wings and the sauces are hardly ever what I ordered, even when I pay extra. I startedordering plain wings just so they couldn't be messed up. For the money it's an utter joke and I assume the owner is incapable ofproper management since everyone clearly feels the same. It's a front for smokey bones, and a bad one at that. Great potentialruined by incapably lazy and cheap management. I hope they read every comment cause I'm gonna keep claiming that free Uberrefund until you do your job buddy. Avoid at all cost. Unless like me, you use Uber Eats and enjoy getting free food as astatement against behavior like this. How much $20 chicken you willing to give away over shotty work? Read more

These wings were good. They have so many different flavors! I tried blueberry BBQ, hot apple cinnamon, and peach bourbon... I... thought they were all tasty. I did order my sauce on the side and they accidentally delivered with it on already, but that'sokay. Read more

My wings had almost no sauce on them. Ordered four different flavors and all had barely any sauce. My BBQ wings and sweet and... sour wings looked plain and tasted plain besides a few with a touch of sauce... who does that..I had to use my own hot sauce onthe Buffalo wings. Not worth the money. Read more