Reviews for Red Robin Gourmet Burgers and Brews in Langley, BC
Service was horrible. Waited 30 minutes to get our order taken and then another hour and 15 minutes to receive the food that was... burnt. burger patty were like hockey pucks absolutely disgusting. The mushrooms are like rocks. They were so petrified. thefries are excellent though. The manager has called me and wants to make it right. She said the kitchen staff has been trainedproperly, and the bad service should not happen again that was really great for the manager to call into Care. I will try itagain. Read more
This location has gone so down hill. Dirty tables, bathroom reeks of septic issues. Floors are sticky and none of our food was... appetizing. My burger came out missing all of its condiments. They brought me a new one which was supposed to have caramelizedonions. Instead, I had chunks of red onion skin all in my burger. Couldn?t even eat it. Bottomless fries were ice cold. Wewon?t return to this location I?m surprised food safe hasn?t closed down this Red Robins! Read more
Came in on a Saturday afternoon for a quick bite. It took a little time to be seated. It seemed like there was a staff meeting... taking place at the back. Food arrived promptly and tasted great! I was surprised we were in and out in an hour considering onseparate occasions orders took longer than usual to arrive. I mentioned this and the staff mentioned that it was quiet now andthat it would be busy in the evening. It?s something to consider. Very friendly staff. Ample seating. Cleanliness could bebetter, especially in the washrooms. Read more
Previously I had given a lower rating because the restaurant had dipped a bit. Me and the Family went today and were greated... inside from I believe her name was Hannah. She was great. Then our waitress Sam took care of us the rest of the way. Sam, yourservice was excellent. The food was great, but it was the excellent service that really did it. Keep up the good work!! Hiremore Sams Red Robin! Read more
We had an incredible experience tonight. Our server Madelyn (who is also a red head like my kids) was very attentive & probably... one of the best servers I've ever had at any restaurant. The food was just as good as always. Maybe Monday's are extra greatbecause our food came super fast, we didn't have to ask more than once for anything. The macaroni and cheese used to just beKraft Dinner but now it's real homemade Mac baked with cheese on top, which my son was super excited about. Since I forgot totake photos due to hunger levels, I took some of the fries and my son's freckled lemonade for you. Read more
I used to come here in the 90?s and it was the best place to come to in Langley. Although the hamburger was pretty good I would... give it a 5/10 score in general. The smell of the carpets was overwhelming, the dirt in between the tables was disgusting andthe plastic glasses were unprofessional. *If the tables and restaurant are brutally dirty what does that mean about the kitchen?What a shame?I wanted to relive my happiness from childhood eating here but the recent experience scarred my mind forever. Read more
Lovely place ?..brought to me nice memories about the last Red Robin in NV where we used to go so frequent until it was gone... !!! We had a great appetizers afternoon with delicious bottomless strawberry freckled lemonade . Carly offered to us aremarkable nice service , she is so courteous and diligent . We have to go back soon. We enjoyed the onion rings, dry ribs ,boneless chicken bites and fried pickle nickels Read more
Absolutely trash... We waited an hour, but that's fine. We get it, Saturday nights are busy. After we got seated, we waited for... an hour for food, they finally at least got us some (super small portion) fries after I asked. Fries and yam fries came upcold, and they served this weirdly cut up fish and chips without the tarar sauce... I questioned, and the waitress said, "Idon't know, the kitchen gave me this" "this is not fish and chips, please bring it back to the kitchen." I said. "you will haveto wait again if I bring it back" she said. So they did made a mistake and brought me the proper fish and chips 25 minuteslater, after everyone at my table finished their food. No apology, no explanation, nothing. They took it off the bill withoutsaying anything. If you have time for bad food and service, this is the place to go :) Read more