Reviews for El Pollo Loco in Lancaster, CA
My cashier was cool under pressure young black man had coworkers who seemed confused so he had to fill orders and deal with an... angry line at the register but literally kept his cool staying professional and polite while I stood in line for 30+ minutesbecause he had to do his coworkers jobs and his own. Long story short... they need to hire more staff asap and award this guyfor not taking out his frustration on the coworkers or customers. Read more
The worse customer service I've seen employees have no respect for customers. I wonder what kind of owner will let their... employees bring business down treating customers the way they do. They not even make the orders right look like is not what wewant to order is what they want to give us.and you can't complain about about anything or they will hit you on the face if youdare. Read more
Haven?t eaten all day when taking my order I even said no beans twice
I was looking forward to having pollo loco for lunch before I head to work, I went home and started to eat my burrito and I... noticed a fat chunk of pink nasty chicken, I was so disgusted, Thank You Pollo Loco on Avenue J in Lancaster I didn?t even getmy green salsa either you guys have some rude cashiers especially Jocelyn ???????????????? Read more
Very disappointed with my order, I purchased 2 orders of chicken tacos, the tortillas were not heated up and just a little bit... of chicken. I ordered a 3 side combo and they didn?t give me my tortillas. Very disappointed! Half the staff were hanging outjust talking and the other staff were working Read more
I had a very busy morning had not eaten all day bought a salad for my worker and this carbon thing for my self, I got to the job... site and I open the bag and found this Xtra crunchy thing. And to make it a bit worst u guys didn't put a fork in the bag forthe salad!!!!!! Read more
I asked for Loaded Chicken Nachos with no guacamole, Pico De Gallo, and Sour Cream. They put guacamole on it. I mentioned it,... because I am allergic to avocados. Instead of making a new one, they just removed the guacamole, but not all of it. Needless tosay, I didn't eat them. And I really wanted to try them... Read more
So I order some food on the receipt it?s right but the food is wrong. Now I?m home and got to go all the way back. So even tho I... didn?t I went back and ordered churros. Wyd are these. Sticks no sugar no cinnamon I asked for churros. U messed up once and nowagain. Smfh Read more