Reviews for Baskin-Robbins in Lancaster, CA
I ordered a cake 1 week prior to my birthday and on my birthday when I went to pick up the cake it was the wrong one. So I asked... for a refund but was told I would have to leave the cake behind & she would refund me. So pretty much they wanted me to have aparty without a cake and not refund me for there error??Never again! Read more
Helpful friendly staff. Semi clean-but what can you expect with lots of kids and ice cream. Parking lot is a hassle but not... impossible. Ordered a cake and it was painless, worker was very nice and helpful. They're giving free samples again!! Went inwith my 5 year old and he was able to try a few things before picking his flavor. Read more
Why use an app to make an order when I drive to the shop? With our whole family and 2 cars they want me to make my order using... an app rather than treat me in person like a person. I am not an electronic device, I want proper customer service with people.You cannot get personal service or proper service through an app. You cannot explain things through an app, ask questionsthrough an app, see what looks good in an app and make a well informed decision in an app or through any online ordering. I goto an ice-cream shop with my family to receive proper in person customer service and enjoy the excitement on my kids faces asthey get to look and choose a flavor and toppings, you cannot get that with an app. Baskin Robbins needs to get back in thebusiness of treating people like people, with a smile, good customer service, in person, and STOP treating people like they areelectronic devices that have limited freedom and choices with no way of communicating with people. Do you realize that when youtake away person to person contact you steal and destroy a person's ability to learn to interact with other people or developgood customer service skills and responsibility. Please treat people like people again. Stop requiring apps for service. Read more
Worst milkshake ever, it tastes good as a drink, but was not firm at all. My chocolate strawberry banana shake was a joke for a... milk shake. Should just call it flavored milk...its sitting in the freezer now, I hope it takes some sort of form to drink it. I don't drink runny milkshakes. Read more
Ordered Unicorn Birthday cake for my Goddaughter online; went to pick-up the order on 2/19/2021 and provided my last name; young... lady came back and asked if I placed the order at this location; another woman comes from the back and has the cake and tells methey go by the FIRST name; well how am I to know that; and I provided my CA DL with BOTH names on it; asked for RED writing andit was LAVENDER; had to come back for candles and was told I had to leave by the first lady I dealt with because I forgot mymask; I came back to get the candles I paid for but did not receive; had phoned to have it put back on the card and was told Ineeded to be present to reverse charges; no apology for not providing the candles but actually somewhat of an attitude; thefirst lady was RUDE to say the least; but it was my Goddaughter's B-Day and I was not letting her attitude spoil the day; theother lady simply asked if I was picking up the candles and handed them to me; (I had a napkin over my face) while the otherwoman just looked at me and wanted to enforce the policy of no mask no service; I get that but DAMN!...had you given me what Ipaid for to begin with I wouldn't have to come BACK in the first place!....never had problems here before and I've been morethan a few times; but when you get new staff......young lady, curb that attitude cause trust me my tongue is sharper than anyknife you have there and you just lucked out on Friday 2/19/2021...I may not be as nice next time.... Read more
Every time I go, i get great service. Even if I have to wait a while, it's totally worth it. I love the switch up of flavors!... Tonight I have the dairy free and vegan caramel crunch! Yummmm is all I can say! Read more
The young guy at the counter was so helpful, I wasn't sure what I needed he helped me get the cake I was looking for. He even... wrote my son's name on the cake Thanks! Read more
Loved how cute this cake came out. Will be ordering again!