Reviews for Einstein Bros. Bagels in Lakewood, CO
I'm so sad. We went there today because it had been a while and I had great memories of getting breakfast at Einsteins. Today's... experience ruined it. The quality of the food is terrible. I would expect the same type of food from McDonalds. No indoorseating. The coffee was so acidic, I threw it out. And cherry on top, they got our order wrong. *Sigh* Good bye, Einsteins. Read more
This place is great for a good breakfast sandwich. Its definitely my go to place on a Sunday when I don't want to cook. They... offer many different types of foods. The drinks are pretty good too. Don't expect a speedy take out, good things take time. Ialways find the eggs to be fresh and well made. Read more
Today was the worst experience I have ever had at an Einstein?s. I?ve been coming to this location for years and I can?t believe... how terrible it was today. We made a mobile order and we were the fourth car in the drive thru line. It took over a half an hourto get to the window. They had to ask which order was mine multiple times, then had me pull up and wait for even longer for myorder. Even worse, the order was a complete mess. All the bagels were plain, which none of them were ordered that way. The eggswere salty and terrible, extremely inedible. Two of the sandwiches were missing other ingredients. I had to go back inside toget the cream and sugar for the coffee. Just an absolutely awful experience here. It absolutely blows my mind how it could take35 minutes to make a handful of bagel sandwiches. I will never ever come to this location ever again, and I hope after scrollingthrough all these bad reviews that the management is actually paying attention and can try to make some changes. I will beexpecting a full refund on my order. Read more
Absolutely horrible location! I walked inside and no one acknowledged me for 15 minutes so I jumped in my car and went to the... drive-through where I was met with attitude, and just plain rudeness from the staff. They were all out of hashbrowns after I wasalready charged for them and they didn?t even apologize. The place itself was really messy. I Can see there Have been multiplecomplaints about this location and Einstein has yet to do anything about it. Do not go here. It was the biggest waste of mymoney and I am so upset. Visit 9/25/22 12pm Read more
Customer service at this location is horrible. We stood in a non-busy store for about 7 minutes before anyone even acknowledged... us. No one greeted us or felt welcoming. The young man who took our order was unfriendly and didn?t even ask if we wanted ourreceipt or utensils when he took our order. It was as if he wanted to be done with us as quickly as possible and he charged usthe wrong amount for our order. After reading all the previous reviews about how awful the service is here I am surprised thatcorporate has not stepped in. I have been to plenty of Einstein Bagels and this one is by far is the worst. I rather drive anextra 10 minutes and go to the location on Colfax Ave., where the customer service is consistently excellent. Read more
I love the franchise but this one is the worst. Corporate messed up getting rid of the salmon smear. Not their fault. But this... was ne has no seats and it just not friendly. As I left I drove 1/4 of a mike down the street was a really nice store. Irecommend you got to that one. And please let corporate know Bring back salmon smear!!! Read more
Drive the extra distance to the next location. Ordered with I guess the lady in charge for the day. I don?t want to call her a... manager, she was rude and honestly didn?t really have customer service etiquette at all. 2 coffees which were correct. Thenordered a tasty turkey sandwich and an Asiago bagel with bacon and cheese, toasted. Ended up getting the person in the drivethru?s order. Then proceeded to get our order which included an extra plain Asiago bagel. I was very confused and asked forclarification on the two bagels. They ended up throwing both away (one of which was correct I was just very thrown off by theother bagel) and they remade it. Which the cheese was COLD and there was an aggressively excessive amount of cold crispy baconon the sandwich. When I had asked if I was charged for the extra bagel I was told no by two other employees, then the lady whooriginally took my order, came out to also assure me I wasn?t charged for anything extra. I asked for a receipt and she printedone and immediately handed it to me. You?ll never guess what was on there. An additional plain Asiago bagel!! She didn?t evenlook at it before handing me the receipt and telling me again I wasn?t charged anything more. I handed it back and asked whythere was then two on there. Got cash refunded. They weren?t apologetic at all. With having working in the food industry for thebetter half of my career so far in life- this was ridiculous ???? now viewing the other reviews I wish I went to the otherlocation!!! Ahhhh hate being this person but come on. You guys can at least try. Took my bagel home to toast in my oven. Read more
I'm not sure what's going on at this location; they seem a little special. The last 2 times I ordered lox here it came with the... halves together - it's meant to be open faced. Also, they never toast the bagel. Eating an untoasted bagel is like chewingrubber. Please people, always toast the bagel unless otherwise requested! Read more