Reviews for Cafe Rio Mexican Grill in Lakewood, CA
Came in for dinner today and had to wait 20 mins to get to the front to order. Keep in mind there was only 5 people ahead of me.... Of course to no surprise when I was ready to order the meat that I wanted was not available. Associates were just chit chattingaway and no sense of urgency. Really disappointed that this keeps happening. Not the first time that it?s happened. Do better! Read more
I really want to rate this place higher. The food is great, but they really struggle with getting people through the line. The... staff is nice enough, but the process needs to improve so that they can assemble orders quicker both in person and for pickup. Read more
This place has really gotten busy .. food is good . Pollo Asado is ???? .. what I can say is be prepared for very long lines .... Your lucky if you get there and it?s not busy . As this is the only location out this way . If your ordering online thru the app, I would order early and wait 20 minutes or so before going to pick it up . The line for pick up was way long as well . It?sbest to wait if your not in a hurry to eat . Could be that they are under staffed and don?t have enough people working to takeon all the people that come here . And some customers don?t have the best attitude and that could be attributed to long waits .And make sure they got all your stuff in the bag . They?ve forgotten a few items of mine . Giving 3 stars because of the waittimes and because they miss items . Otherwise food is good . Read more
Food was good but not anymore. Overpriced and not worth it. It sucks they burn my grilled chicken tacos and have horrible... customer service. They give you attitude when they mess up your order. Like who does that?! Was a frequent customer but I won?tbe returning. Update: now I can?t sleep because I have food poisoning. Definitely won?t be going back. Read more
The food here is so tasty. The salad with the sweet pork barbacoa is to die for.....but oh my God, the service is way too slow... for such a busy place with great food. I do not fault the workers, they are friendly and polite, but the management is neverpresent and obviously are not training their hard working employees to be better. The only reason I leave this place is becausethe line is too long and the service is slow. Read more
Food was tasty. My wife found a hair in her cheese and the operations behind the counter or suspect as hell. There?s no need for... customers to see that much dirty dishes, parts, serving trays and utensils. Read more
Usually am pleasantly surprised by the cheese and meat portions of the enchiladas. Had barely any cheese on my enchiladas. Meat... portion was way less than prior visits. The tortilla soup was cold!! Something has changed here and it was not impressive. Read more
The food was really good, but the service was enough for me to leave one star. The servers were very rude and did not even try... to hide their attitude. The only friendly employee there was the cashier. Customers should always feel welcomed and i sure didnot. Won?t be returning. Read more