Reviews for Jimmy John's in Lakeway, TX
Went there today to give it another chance and it was a mistake. Do not go to JJ in Lakeway. They made my sandwich on the wrong... bread and then just manually lifted the tuna w mayonnaise on it dripping and squished it together in palms w same lettuce,tomato then they smashed it onto other wheat bread. THEY HONESTLY CANNOT AFFORD TO REMAKE THE SANDWICH PROPERLY!! This place hasno BEST PRACTICES! It is horrific. No rules apply for this place. I bet if food drops on the floor, they reuse it. Read more
Very disrespectful individuals working here. I'm surprised management didn't react to the employee's sarcastic responses, but... then management probably encourages it. Don't expect customer service from this location. Read more
Lake Travis HS football has an important game today, 4th round of Texas 6A Division 1 playoffs. My son wanted his "lucky... sandwich" from Jimmy John's. But his bus leaves at 11am, the same time the store opens. Thank you Dan for making our sandwichearly. Dan at Lakeway Jimmy John's was nice enough to go above and beyond. Thank you Jimmy John's and Thank you Dan!! Read more
I ordered online while driving to the location. I paid about 3 or 4 miles before arriving. After waiting in line to ask about my... sandwich they still hadn't made it. There was seating available and we had ordered sodas so we sipped our sodas while waiting. Read more
Went in last night at 7:51pm. Was told that their time on their computer says 8:06pm and that they are closed. Even Google said... they were still open as I was driving away. How does one stay in business by turning away customers? I shook my head and walkedout. Then was chased by employee out to my Jeep. I believe she was trying to right her wrong but I was hungry after getting offwork from the hospital and wasn't about to deal with someone that turned me away. I don't like people who complain that don'thave a suggestion to make things better so here are my thoughts. I feel that a Customer Service class (refresher courses eachyear if needed) should be required either by every single high school (senior year) or by business owners. Read more
Long story short: Waited forty minutes for a sandwich that when I called to ask about they said the guy never closed the ticket... and then they wanted to charge me for their mistake. The only reason I am giving them a two is they finally did agree to send mea sandwich for free otherwise it'd be a one. Read more
Ordered apparently at closing time. Unaware of this I sat down to eat when after about 4 minutes the "Manager" looked at me and... said "I'm gonna have to kick you out of here in about 5 minutes" That really pissed me off sense they were fine with taking mymoney then were rude about simply trying to eat in peace. The whole staff had a cranky attitude! I said I would not be back andthe punk behind the counter shouted "Have a nice day!" I have owned award winning businesses and lived in Lakeway for over 26years with several family members also living in the area. My entire family will never patronize that store. There are too manysmall business owners that appreciate our business and would never think of embarrassing a customer as they did. Read more
The Lakeway location is always top-notch. I use the app and pick up in-store. My food is always ready with a quickness and made... well. I tend to customize my sandwiches heavily and they nail it every time! Don't sleep on the kickin' ranch add on. Read more