Reviews for Papa Johns Pizza in Lake Stevens, WA
Half the time they send my pizza to the wrong house. Tonight they actually brought it but it was burnt everywhere. I called. The... manager said they would send me another pizza and that it would be here in 20 minutes. An hour goes by and no pizza. I callagain. ?Oh yeah I sent that. How about we make another one but you will need to come pick it up?. I didn?t pay delivery fees andeverything else to pick it up myself. I tell her I want my money back. Tells me to come in and get it from them. The whole pointof ordering was I didn?t have my car tonight. I give up on this place. It?s consistently terrible. Read more
Honestly, I think this store should just be temporarily closed until they get a manager. I consider myself to be a very patient... person but what I went through to get my pizza tonight was the most frustrating thing in the world. I sat in my car for curbsidepickup knowing that it was ready because I received a text message saying it was. Nobody came out to me. I finally went intothe store and no one could tell me where my pizza was and didn?t want to do anything about it. I understand being understaffedsucks with no manager on top of it, but there was absolutely no customer service in that place. I feel bad for all the futurecustomers that will have to go through this, it?s not a good look. Read more
Hair in our pizza and bad customer service. Tried telling us we didn?t have an order when it was sitting right on the table.... Would not recommend. Read more
Papa John?s you really let us down tonight. Placed a mobile order it said it would be ready in 20-30 minutes. Took almost an... hour. You had so many people working, but half just sort of roamed around with nothing to do. Felt very disrespected by yourstaff when I voiced some concerns over being told twice only 10 more minutes. Finally got pizzas and went home and 1 of them wastotally the wrong pizza. You lost our business tonight. Read more
Would give zero stars if I could. Messed up the entire order. Pizza barely warm and not what I ordered at all. Couldn?t even get... salad dressing right. Order info was correct on box - so don?t understand except for incompetency why I didn?t receive what Iordered. Supposed to be extra sauce and there in minimal to none and light cheese - would hate to see extra cheese. Read more
Super Yummy! I went in ordered take out and the staff was friendly and very helpful! My pizza was hand delivered to me pipping... hot and still nice and toasty ounce I got home. I was great to the staff start working on my doughy right away as I finished uppayment at the counter a very seamless uniform process! Great team work guys, thank you!!! ???? Read more
Love Papa John?s pizza! Most times quality is great, sometimes not so much! But not not enough to keep us from coming back. Lol
Got a large pizza and garlic knots and waited 30 minutes after I was told it?d be done. When I did receive my pizza it wasn?t... cut, cold, and somehow burnt and doughy at the same time. When we called to attempt to get a refund, we heard the employees inthe background saying we were lying and that we shouldn?t receive a refund because we couldn?t come back in to get a cash refundeven though we ordered online Read more