Reviews for White Castle in Lake in the Hills, IL
It's 3pm. No dine in? Door is locked. I don't need someone to wait on me so why can't I eat inside? Drive up to the drive thru... the intercom is all taped up. Looks like a dump. Wait several minutes for someone to finally speak. When no one else is even inline. HORRIBLE. WONT MAKE THIS TRIP EVER AGAIN. Read more
The 60 year old white lady that works there is giving free food to her bf that obviously works for redfox coatings. Watched her... give away $$$ & was mad at me for ruining her "date" ???????? both companies need to do better. PWT Read more
Been eating white castle for my whole life, and they are still the best. We drive 60 miles 1 way to get them. I wish there was a... location closer to Rockford IL Read more
Drive up, lights completely off @ 930pm. Hours say open until 2am.. Sitting at the speaker and finally someone answers.... Couldn't understand bc I feel the guy that answered was high or something. We placed our order and as we drive to up to thewindow, I see 1 guy leaning on the front counter, 2 girls at the back and the guy at the drive thru window all not doinganything. We got our food no problem but you are losing business. Lights completely off before 10pm when online it says 2amonline. Need new help or better management. I see in reviews complaints going back as far as a year about the same issues. Read more
This White Castle is the finest of them all. We received the best service on a saturday 7/30 at 1:00am. My boyfriend and i love... the man at the drive thru. no line, no trouble whatsoever. our sliders were perfection and so was the service. i cannotremember when we didn’t wait for at least 10 minutes while waiting in like for no doubt the best sliders at nighttime. wewaited no more than 5 today, this was one of them we will both remember. the man who helped us was wearing a white castlebeanie, but it was in fact a crown. this man is the absolute king of this Castle. Read more
The food was good and the staff was nice. However, we ate inside and my shoes stuck to their floor... It’s almost as if... sticky residue has been building up for months literally throughout the entire establishment. It grossed me out! Read more
Not a good time. All furniture caked in hand cheese and sticky horse grease. There was a floormatt that smell. Big time soaked... in old soda syrup. The crew looked at me weird for deciding to eat there. No music on on speakers. An eerie silence that onlymagnified the fact that everything was seemingly submurged in butt sauce. The young man with a frontal lobotomy scar told me to"eNjOy yOuR FoOd" the chemsburgs were soaking wet. The chicken rings tasted like hot brown mess, chewy like skwid jerky lessflavor than my own mouth. Theres a fog on the windows but its just grease. Wet sticky opaque never been cleaned. It took 3 hoursto wash my hands off with a hose. Ive never seen bacteria before today. There was enough of it colecting on every surface. Read more
I was pretty impressed with my last visit. I stopped going to this location because the food just wasn’t good and the fries... taste like old oil. Gave it one more shot and the crew knocked it out of the park! I plan on going back soon, so I will give aupdate. Read more