Reviews for Einstein Bros. Bagels in Lake in the Hills, IL
Staff was fast and Friendly. It was my first time there. They were patient as I ordered I had and egg sandwiches that was so... good it hit the spot for breakfast. I also others a bagel with cream cheese in the side to just try the bagels. It was good. But I really like the great American bagel. More. It was good but not my favorite. Read more
If I could have given them no stars I would have. Stood inline for at least 5 min before anyone turned around to acknowledge me... and they told me to move to register to take my order stood another 5 min before someone came to the register to help me. Neveronce letting me know they were short staffed or apologizing for the long wait. I can understand being short staffed but atleast let the customer know. Then they were out of the bagel I wanted so I said no thank you and walked out and he said the manat the register to me. Very rude and very disappointing Read more
?Kristen? or ?Christen? working at around 10 am on June 30, 2022, was so incredibly nice and helpful. She was extremely helpful... over the phone and extremely nice in person. Would go back for more bagels and more nice customer service. Read more
Customer service was outstanding however the food was subpar. Not only was it flavorless but it was also cold. I don?t believe... it was worth $12 for a bagel. Read more
Ethan was very kind in amending our order over the phone. Thanks Ethan! The sandwiches are delicous! Note to corporate: Please... change your door dash settings to allow for changes to be made to sandwiches for adding and removing items. Right now it doesnot allow you to even add simple things like cream cheese to your sandwich. I had to call and tell them what I wanted changedand they gladly did it which I appreciate. But it would help your employees and customers if you guys just allowed morecustomization on the door dash app. Read more
These bagels are amazing. We don't have one in our town so it is a treat when we go to Illinois. The place was so clean looking... and organized. Staff was so polite and courteous. Will definitely go back next time we are in Illinois. Read more
My husband went to get me an iced mocha & he felt discriminated against by the cashier. Cashier was extremely short with her... answers and was very rude. He asked for a large iced mocha & the cashier said he can only have a small (no explanation whyeither but ok) & then he asked her how much was a cookie and she rudely replied ?i don?t know maybe a dollar something? like youcan?t just scan and check?You work there and don?t know prices to your own stuff? Once my husband was done ordering, the cashierwas extremely nice to the next people in line (not colored of course). Trash service & trash employees. Read more
Friendly service. Disappointed though to arrive home and find they got my order wrong. Adlsked for a sandwich on a different... bagel than plain, but nope. Read more