Reviews for Dunkin' in Lake in the Hills, IL
I love this location! The friendliest staff! My oddball evening treat on occasion, a regular donut with strawberry frosting and... sprinkles! The strawberry glaze is amazing! Did I say drive through?! The menu looks delicious no kidding! Thanks for thekindness you guys rock! Read more
Popped in for a blue moon drink for myself ! Meaning I NEVER drink coffee --- but felt like having 1... My servers name was... Armani. Thee nicest young lady EVER !!!! Her smile was infectious & her customer service is like beyond reproach... She will ownher very own business one day.. Please stop in and check it out. 5 stars for sure. Have a great day Read more
Just left this location and decided to see if what I experienced is a common problem for this particular Dunkin?, and it seems... that it is. Drive Thru line wrapped around the building and I waited 20 minutes in line. As I got closer to ordering I noticedthe cars in front of me seemed to be ?ordering? for a longer time than expected at a place like Dunkin?. I pull up to order andthe girl doesn?t say hello or take my order for nearly 2 minutes. Up to this point I figured they?re busy and helping othercustomers inside and such which is causing a back-up in the drive thru. When I pull to the window however, I see the girl whotook my order as well as 4-5 other employees standing a few feet from the window just talking and laughing. No customers insidefrom what I saw, and no evidence that they were busy doing anything. Seeing from previous reviews that slow drive thru problemsare common here, there definitely needs to be some changes made with the staff. Read more
Rude manager and staff. The manager lets the staff park in front of the neighboring Physical Therapy business. That's where... people go to regain movement, including walking. The staff at the therapy said this is an ongoing problem with the people atDunkin, and they have asked them multiple times not to park in front. Hopefully the Therapy people will put up reserved parkingspots, or the staff at Dunkin would grow some ethics and not park right in front of the Therapy. When I complained, the Managergot upset with me, and sided with the staff. That tells you lots about these people. Read more
This is how they gave me my bagel. Overtoasted and hardly any cream cheese. And their coffee was terrible.
I placed an order through the Dunkin App for a large White Chocolate latte. I pull up at the drive through and the lady was like... we are all out of that flavor. Very rude about it too. So she ended up substituting it with a hot chocolate. Why would I wanthot chocolate if I originally ordered coffee. Poor customer service. Read more
i placed an order on doordash at 3, saying food would be here by 3:25ish, and the dasher was waiting at the store for a while,... and it finally got brought at about 335-340ish, and didn?t get to my house until about 4pm, and they gave me cheese and eggbagel sandwiches instead of english muffins. Read more
This is by far The Dunkin with absolutely incompetent people Waited 10 minutes for ice coffee and we were the only customers... there only for it to be wrong had to go back and have it corrected we will never go back Read more