Reviews for Cold Stone Creamery in Lake Geneva, WI
Super friendly staff and online order was ready for pickup before the pickup time assigned! Ice cream was fantastic also.
I don't generally I don't write negative reviews, but "3 strikes you're out". We moved down the street, in fall. We went here... once, & loved it, (no pun intended) aside from the ladies bad attitude. We assumed she had a bad day. We came in again & thesame lady seemed extremely angry that we were there. I understand it can be frustrating, because we have a large family, so wekept apologizing, in hopes it would ease her harsh mood. We decided it was best for us not to go for a while, then a friendwent, & said the girl was kind, so we tried again. We ordered online. It said it would be ready in "21 minutes". I pay, & showup in 25. On the up side the girl was sweet, professional, wonderful, & hard working, as there were many people there she wasdealing with, but my order wasn't ready, no fault of hers. It didn't come up. Unaware I needed to prove my purchase, afterfumbling through my phone, for 10 minutes I had to go. I was running late, which is why I ordered online in the first place. Ihad to return later with the proof of purchase. It still hadn't come up for your employee. She even repeatedly refreshed thescreen. She deserves a raise. Read more
You have to try the Lucky Charm ice cream if you love the cereal...amazing. Just simply amazing. Tasted just like the cereal and... the marshmallows are double the amount with whipped topping. The gold sprinkles were literally the gold on top! The staff wasfriendly and quickly made our orders with a busy line! Read more
Server was very nice and explained the the many choices of how we wanted our ice cream!
Good service, but the ice cream is always pretty soft when you get it. The seating area is small and right next to the line to... order, so it's not a great atmosphere. It's a small place inside, so expect it to be crowded in the summer. Read more
Always great. One of many ice cream shops on the Lake Geneva strip. Generous scoops. Worth a visit.
The customer service here made me kind of confused and uncomfortable. This was my first time ordering, and I wanted to try ice... cream with toppings mixed in, but when I told them what size and flavor I wanted... they just handed me the ice cream withoutasking me if I wanted extras? And then when I asked if it was too late to add toppings, they acted annoyed with me. :( I wishthey had offered me the extras up front or just told me no if it was going to be any trouble. The ice cream was good, and thestore was clean, but it just wasn?t a great experience for my first time there. Read more
This was our first time here tonight and the girls were not very nice or professional. They kept laughing to each other and we... had to ask If we could order when we were the only ones in there. Then I asked them to remake my shake and they gave me attitudeand kept staring at each other like they were talking in silence to each other kinda thing...it was a just very uncomfortablefeeling. We won't be back which I'm sure they will be happy about. Read more