Reviews for Baskin-Robbins in Laguna Hills, CA
40 Ice Cream flavors. Friendly staff. Clean store. always fully stocked with Ice Cream cakes and prepacks. Love it!
The young women who helped me today were so kind and friendly. RECOMMEND
My last visit I told the employee clearly that I wanted a Small Cappuccino Blast w/Pumpkin Cheesecake ice cream. That product is... specially priced during the month for $2.99. As he was making it, he asked me to repeat the size I wanted, I said small. He thenbegan to make the drink. When finished, he says "that will be $6.29". To my amazement, he said I ordered a shake. I theninformed him AGAIN that I wanted a Small Cappuccino Blast for the $2.99 price. He then stopped, realized his mistake, and mademe my drink (Although without the whipped cream and cinnamon- he didn't even ask). The staff needs to be attentive of what thecustomer says the first time and get it right!!!Picture shown of my Cappuccino Blast is from a prior visit which went well. Read more
Came here for $1.50 scoops (which happen on the 31st of any month with that date). The staff was VERY friendly. The store was... clean. Their selection of ice cream cakes was pretty vast. The music wasn't terrible. Lastly, they had closer to 40 flavors, notjust the 31 that they advertise. Read more
Didn?t have cappuccino to make a Blast. Didn?t explain, made shake instead. Charged $5.90 for 2 scoops and didn?t receive 2... scoops. See what you order before paying. Read more
It was a great experience, Nate was very friendly, patient and fast serving our ice cream. This ice cream store has many flavors... and the hardest thing is difficult choosing only one! Read more
I have been coming here for many years. Today I just happened to notice that I was charged an extra dollar and change because I... asked to have my hot fudge on the side. **Hey Baskin Robbins ever think that if I don't eat it there it will melt my icecream?! My wife worked for Baskin Robbins many years ago and they never charged for this. I called a different location and wastold they don't charge unless you ask for extra. I only asked for what would have been on the sundae. Then they just snuck itin without telling me. Very dishonest and underhanded. It is my understanding that it was a requirement to alertcustomers. Well LA Paz location you just lost a long term customer to the one on El Toro. Even if they are out of my way Iwon't give you my money. AVOID this place or pay extra for what others don't charge. Btw why aren't they on Yelp? Read more
This place has rlly good cotton candy