Reviews for Papa Johns Pizza in Lacey, WA
My boyfriend made a mistake on the order and the manager was nice enough to remake it for us for free. The pizza was delicious... and The costumer service Was perfect! Read more
They got our place ahead order right and the pizza and new papa bowl were awesome and fresh!
9/4/22 I went to pickup a carryout at 8pm and they were extremely busy, the two guys in the kitchen where slammed with orders,... kudos to them for keeping up. Thanks for the good pizza. Read more
EDIT: The restaurant has talked to me and gave me a refund for the order. They have checked the oven temperatures and did more... training on them. So I changed my stars rating. Do you like burnt pizza? These breadsticks were dry and bitter and I couldn?tsell them to even the hungriest of my crew. Pizzas had crust like this as well. Tried to call but was put on hold and nevertalked to. Read more
Never get the simplest order right. If you pay for extra toppings, you end up with the normal amount and less money in your... pocket. I worked for Papa John's as my first job for 3 years 22 years ago. My, how things have changed... Read more
Never had their pizza so i figured i would give them a try. Big mistake ???? was told 10-24 min waited for a hour ?? then when... it arrived it was burnt ???? i even gave a tip of %25 when i ordered. 1 star is generous after the excuses given when i call 2times. Read more
There were signs everywhere that wearing masks are required, yet 2 of the 3 employees I could see working there had their masks... tucked under their chin, and all were working in the kitchen. I guess the mask mandate only applies to customers and notemployees? Additionally, when I walked in for my carry-out order, I told them what pizza I was there for and was told it wouldbe 5 more minutes. No problem, so I stood inside out of the way and waited. While waiting, I watched pizza after pizza get boxedup and set aside. 15 minutes later, the Same Person asked me why I was there. Turns out the pizza I was there to pick up, hadbeen sitting on the rack getting cold for the past 10 minutes while I stood there waiting for it. Lastly, when I got home withthe pizza, it wasn't even correct. I ordered chicken, jalapenos, and philly steak and got no chicken on the pizza atall. Honestly I should have read the reviews for this particular location, because they are horrible across the board. Whoeveris in charge of this franchise might want to think about getting some competent management and staff. Read more
My husband and I ordered two medium pizzas tonight for delivery and the picture I posted is how one of them arrived. I called to... explain the condition of my pizza to the manager.. I can?t tell if water spilt in it or what the liquid is but half of the pizzais completely soggy and like I said.. I don?t know what split on it. I was told I could get a new pizza for free but I?d have togo pick it up.. I declined the offer because I?m not going out tonight which is why we placed an order for delivery. Imextremely disappointed with the customer service and pretty annoyed that I paid for a pizza we cannot eat. Take care of yourcustomers the way you would want to be cared for.. it?s that simple. Read more