Reviews for Chipotle Mexican Grill in Lacey, WA
This restaurant caused me a huge headache! I ordered online. When I picked it up they didn't bother to tell me they ran out of... queso but included my bag of chips. Fortunately, I checked the bag and handed back the chips. They couldn't refund though. SaidI had to call customer service. Well, of course, it's a phone tree and I never reached a person. Their bot credited me freequeso and chips online finally, but when I put it in my cart and ordered another meal a month later, the restaurant said theyhad no record of chips and queso being ordered. I finally got it sorted out but it was like an hour of work to chase down $4.95chips/queso. They should be honest with customers and let them know when they run out of ingredients. I would not have knownwhat to do if I got home and found no queso. Read more
Love the fresh ingredients and simple choices for a stellar meal. The Pollo Asado is a great addition to the proteins.
On my first visit, I was extremely disappointed with the condition of avail fillings in the hot table. ??????Everything looked... so over cooked and dry that I decided to eat elsewhere. Read more
Online order is the way too go. Quick in & out food was great and hot
The food there is really delicious, and they make it fast. You can dine in or take out, whatever you prefer. The burrito is the... best and tons of flavors and toppings for it, really suggest going to chipotle if you haven't been there yet. The food and placeis really good. The place is a fast food restaurant but it has the quality of a dine in restaurant so it is what everyone islooking for, kinda like a answer to prayer. Read more
The food was amazing. So many choices for Gluten-Free folks. They're very understanding when it comes to allergies/tolerances.... They will change gloves with no problem at all, if you ask them to. It was our first time going into this establishment and hadsuch a positive experience. Staff is very knowledgeable of what's in the food. Read more
I?m not one to complain. Food was good, but amount of food was not normal. My barbacoa burrito was 1/3 smaller than most... Chipotle?s I go to, which didn?t bother me much, but when I saw that my sons steak burrito was even 1/3 smaller than mine I hadto mention something. I understand the business is new and there are tweaks that are needed to be made but if I?m spending $10on a burrito I better not get a kids meal version. I could of went to the Mexican restaurant and gotten one 2x the size and hadleftovers for lunch tomorrow. Read more
Terrible customer service from general manager. Paid almost $200 for catering and got shorted food and they did nothing to fix... it. I will be disputing this with chipotle and my bank. I have ordered big catering meals before and will never go back hereagain! Unfortunate. Read more