Reviews for Cafe Rio Mexican Grill in Kuna, ID
I had a good experience! Meat was fresh, guacamole was fresh & REAL! It is $2.49 taco Tuesday and since this is my 1st time... here, I was thinking street tacos and always eat two. But these are twice the siz! The picture shows my take home after eatingand i'm full! So, for $9.07 I know I'll be back! Hortchaca wasn't great, but I ever get it anyway! Read more
Every time I come to this specific Cafe Rio, I am disappointed. The queso is usually so thick it breaks the chip, or has solid... white chunks because of improver prep, I have stopped ordering it. There?s too much inconsistency with your food, it?sunflattering. One time, I went through the drive thru and I watched a teen talk to a coworker about some boy, at some party,while the drive thru window was open. While me food hadn?t been started? minutes later, She started to prep my plate, stoppedand texted with her gloves on, then continued to make my food. Used the same gloves to go get my chips. Luckily I had stalechips at home. The last time I went, my order wasn?t right, at least that?s consistent. And today, the drive thru? three carsahead of me (16 minutes later) and after I confirmed my order, I came home to open my meal to a another wrong order. There wasabout 2 tbs of cheese on my nachos, no queso and tough meat. The guac was iffy too. I understand recruiting new employees hasbeen difficult after COVID, but that shouldn?t mean sacrificing efficient training with the employees you have. I believe thereare many bottlenecks within this franchise that could be addressed. I want to support your business, because the other locationsare tasty. As a customer since you opened, I?m sad to say you?re not meeting your potential. Read more
I wish I could give a better review because I know Cafe Rio has the potential to have great food. Tonight I walked in and my to... go order was late- I understand if it's busy but there was only myself, 5 employees, and someone at the register making a mixeddrink? With a Co2 cartridge, vanilla, said other stuff. It was bizarre but wouldn't have been a problem if I got my order withdecent food. I was picking it up for a group and had to get other food to serve them. I looked through my order to make sureeverything was there (last time it wasn't) only to find that the tortillas were tiny, hard and burnt, the cheese was invisibleand there was less than a tablespoon of meat in the tacos. The taco was so stiff I could hold it like a frisbee. I walked up towhere the employees were watching the man make something in a metal canister and explained the problem. I was told that they sawnothing wrong with it that the tacos were "overcooked" but not "bad" and that because it was late they'd run out of stuff. I hadalready paid through the app so I couldn't even leave the food there and get a refund. It is a joke. Read more
I love cafe Rio and I am constantly trying it over and over again and I keep getting very disappointed. Usually my rice is so... undercooked it almost cracks my teeth so today I just surpassed rice and got a handful of tacos for my family and the tinyamount of meat is a joke! Literally the smallest portion on my tacos ever not just on one but all of them looked like this.Thanks for the maybe tablespoon of meat guys. Time for another long break from them. Read more
Came to eat at 7:00 pm on Tuesday night. Only meat available was the sweet pork. All the other containers had dried meat that... looked like it had been there since lunch. The rice looked the same, beans weren?t bad. Asked for chicken and the young kid saidit would be 45 minutes. All the employees where standing around talking, no forks, dirty tables, no soap in bathroom. Honestlyprobably the worst run place I?ve ever seen. Read more
I really wish our location could get it together, I?m aware of all the bad reviews but I gave it a chance since I?ve had great... experiences at the Boise location. I ordered online and picked up. When I got home there was a long dark curly hair buriedunderneath the lettuce on my salad. Pretty gross.. I didn?t eat it Read more
Update: unfortunately delivery / online orders are consistently late again. I believe they had a management change. Owners... please fix. Please do not call for the order to be picked up until it's ready and sitting on the shelf. Nobody's far away inKuna. The whole point of these services is to skip the line. Everybody gets frustrated when they have to wait around forsomething that should have already been ready. I've reduced my review down to three stars I will increase if itimproves. Update: Delivery/ online orders are consistently ready on time now. Way to go!???? Increased my rating to 5stars! Update: seems like management is trying. More delivery/online orders ready upon arrival ????. I'm increasing my stars to4. If it keeps up I will increase it to 5! Constantly behind on delivery/online orders. 20 plus minute wait consistently duringdinner/lunch. Management please fix. Please don't call for the order to be picked up until the order is ready. Drivers/customersare not far away in Kuna. Nobody wants to sit around waiting for something that's supposed to be ready. Fixing this will improveyour reviews. (On your display I've noticed that the order shifts to ready but it's not ready. You still have to wait when itappears in the order is ready category. Please don't send it to that category unless it's actually ready. Confusing) Positives:Staff friendly. Restaurant clean. Read more
It's okay stop food was decent but it's no Costa vida. But I have a question they say Mexican grill but isn't rio in Brazil ????