Reviews for Sbarro in Knoxville, TN
Both employees working tonight were beyond miserable and rude. Food quality has gone downhill over the years, doesn't taste or... look like anything it used to. The guy at the register needs to learn customer service skills and speak up when he is talking tocustomers so he doesn't have to be rude when they can't hear them. I've been eating at this location for 18 years, and tonightwas the last time. Read more
So we ordered an XL NY style pizza for our dinner 40-45 minutes before this location was supposed close. We then get a... notification 40 minutes later, after waiting, that our order was canceled. So not only was our time wasted but a delivery drivershowed up to the store for pick up and was met with a cancelled order. A business should not accept orders after a certain timeif they cannot meet the time frame. Read more
Ok so Liz the old woman that works their complained about making a full pizza because their was no more pepperoni pizza out and... we ordered a whole one and she fusses and complained about it poor customer service I have work with customer service before andfor one thing the customers are always right at the end of the day no matter what and if the kind of pizza was out why forcethat family to a different kind or try to force that family just saying customer service sucks Read more
so definitely try to avoid the guy messing around on his phone and straight up staring at you, then turning around refusing to... talk to you and end up yelling ?we?re cash only? lmao thanks pal. 5 star customer service ??? Read more
Tried to order a pizza tonight in person about an hour before closing and they told us they weren?t taking whole pizza orders... anymore today. This is the second time in a month we?ve been told this in person. Very upsetting and confusing why they can?ttake my order. Revised- the company quickly apologized for their stores customer service and made it right. We gave themanother try and the pizza was excellent and we will definitely be back Read more
Worked here for quite some time. Quit today. Two years under my belt here, and one thing I can tell you is that it is absolutely... absurd the amount of abuse you are expected to take from management. You will be shoved, yelled at, and cussed on the regular. Itried to have something done about it multiple times, only for the general manager, Scott Tracey, to downplay problems going onwith assistant manager, Elizabeth Jenkins. She will shove, push, and yell at workers as well as customers. This company?slocation used to be golden, but as time has passed, standards have dropped, and management has obviously forgotten morality.Along with the abuse you are expected to take, the food itself is left to get old, the salad to collect mold, and customers leftto wait for 30 minutes for pizzas when work is short. Absolutely absurd. Anyone who is thinking about eating, working, orstopping by here, be warned. This location is not what it used to be. Read more
Good food, great service! Douglas is a terrific employee. He was very friendly, and even cut my young daughter?s pizza into... small slices so she could more easily enjoy it. Highly recommend. Read more
On a Saturday they were supposed to open at 10am- they didn?t open until past noon! The owner is losing so much business and... should be aware. Read more