Reviews for Petro's Chili & Chips - West Hills in Knoxville, TN

I have been a customer of Petros for many years. As a vegetarian, I appreciate the plant-based and vegan options it offers... throughout its menu. However, my last experience (11/30/2022) did not meet expectations in terms of quality. The corn chips usedin the base of my Petro meal were stale and the toppings were not appropriately portioned to the meal (very little given). I aminforming of my experience in hopes that proper quality checks and strategies to offer the best customer service possible willbe revisited/implemented. Read more

Love petro's . I know what to expect and they never disappoint. Plus the hint of orange tea is fantastic.

Recently, I stopped in because I'd gotten some coupons in the mail and it'd a few years since I had a Petros. I was out on that... side of town-Middlebrook- after an appointment I stopped over and went through the drive-thru as it turned out my coupons wereactually for other stores but the manager there was so kind to go ahead and let me use the coupons to purchase buy my food. So,I get my drink, pay for my food and drive off. I get down the road just a short piece I realized I left my food behind at thePetro store. I turn around and go through the drive-thru and the manager this really nice guy is at the window and he said; "I'll bring it out the back door for you" he did it was just a good experience, for me, the food was great and the service wasexcellent ! Read more

Food smells and tastes great but WAY overpriced and underportioned. Barely any meat on their nachos, not even a tiny bite for... every chip. Better off somewhere else. Extremely disappointed Read more

Was not allowed to eat. Drive through only, no public bathrooms to wash hands before dining. Will update if I come back and they... are opened. Read more

I never would have imagined a place that does Frito pie for lack of a better term could survive as a restaurant. But they do and... they do a good job of it. Very quick service and very tasty food. Can't wait to go back and try the hot dogs that they have ontheir menu. Don't forget to try that tea cuz it is the bomb. Read more

The food was okay but the staff was friendly. They basically sell chili bowls, nachos, hot dogs, and baked potatoes. I really... liked the fact that they offer vegetarian chili and chicken chili. My daughter got her food with vegetarian chili, I got chickenchili, and my husband got regular chili. The biggest issue here was lack of seasoning. The chili is supposed to be the star ofthe dish and mines was very bland. I had to add hot sauce to it. Plus the Fritos at the bottom were cool but I wish I would havegotten the lettuce instead. There are three kids meal options. My daughter had the Mac and cheese which came with a tastycookie and a juice box. This location is small and it looks like it?s primarily for drive through. The inside was clean andspacious enough to sit down. The bathrooms are on the outside of the building but they were clean and well stocked. Read more

Great service with nice workers. We ate inside, although this place is mainly for driving through. Petro's is a classic and it's... really awesome that they do catering now. It's hard to believe that they've been in business since 1985 and longer. I am neverdisappointed. Like I mentioned though, I give them a 4 star review since the dining area wasn't great. But, they're a drivethrough place. So, don't expect wonders inside. Read more