Reviews for Penn Station East Coast Subs in Knoxville, TN
I cannot say enough great things about our visit here tonight. They are accommodating to a plant based diet. The food was... amazing. We ordered the Reuben special, a grilled veggie sub, and large French fries to share. The food was prepared with loveand arrived hot and fresh. The order of fries was ridiculous, probably enough for 6 people. And, on the way out, the woman thatmade our order handed me a fresh Philly cheesesteak sub that she just finished making by accident. Customer service is topnotch! Will definitely be back! Read more
Way overpriced for the food quality and amount. I got an 8" sub, small fry and a small drink for almost $15.00. The fries were... tiny and put in a 2/3 full very small water cup sized container the sandwich was very narrow with skimpy meat. Flavor was ok,but would not recommend if you are hungry or on a budget. Much better options out there. Read more
I would give them a five star rating however my order was not prepared as requested. The sandwiches are great and cooked fresh... to order on a grill, which no other sub place does. Great staff. Interesting note, when I came back up to the counter I couldsmell the distinct odor of natural gas leaking from the kitchen and advise the staff, one of whom said that she smells it fortwo days. I advised them, as a volunteer fire fighter, they needed to call 911 right away, so the fire department could bring ina gas meter and check on this. Found out later that they had to call the manager first and get his ?permission? before calling911! How crazy is that policy!!?? 15 minutes later no fire department on scene, so I called 911 for them. Sure enough they hada gas leak and had to shut down the gas line until they get a plumber out there to fix it. This is why homes and shoppingcenters blow up when people ignore the danger signs that are supposed to prevent these catastrophic accidents. Read more
Delicious subs! We had the Italian sub and the pizza sub, plus FRESH CUT FRENCH fries!!! They have ketchup in a large pump... dispenser (YAY!!!)... no hassle of tiny ketchup packets here! Very sweet ladies working there. Read more
Out of all the places so far that we have tried in Knoxville this will be one that we will not be returning to at any point in... time. The overall theme of this location is "needs adult supervision". The two boys and the female working on 12/8 at 200pmwere very unprofessional and rude. We felt unwelcome upon entering, waited 30 minutes for our food, and when I asked for a togocontainer the Male worker who was standing right in front of the togo containers askes another male employee that was on theother side of the restaurant to hand me one...as some sort of little game they were playing with each other. The two of themwere also overheard laughing about another customers order that they got wrong, thinking it was funny to inconvenience thecustomer in having to come back for them to remake her sandwich. Our sandwiches were more veggie than meat and tastedokay...nothing worth the price one pays for them. If I were to give advice to someone walking in the store, it would be to goto Kroger by all the fixings that they want on their sandwich and pocket the money that they saved by not going to this subshop. If I were the manager/owner I would terminate these two employees and find others that could at least provide decentcustomer service. Read more
The food quality is always very good here. The reason for the 3 stars is from the environment and the extremely high food... prices. I've been here 4-5 times in the last 2 months and every time I am there the employees are either sitting in a booth orstanding right outside the entrance chain smoking. The law is no smoking within 20ft of a public entrance. Now, the price issue.If you order a sub, medium fries, and a drink it will cost you over $17.00. That is a crazy price to pay just for a sub. Theyneed to drop their prices and maybe they would get more business, as every time I went there I was the only customer during theentire 30 minutes. Read more
Great place to get a good cheesesteak... lived in philly for 3 years and one of very few places that can make it right with... right bread....usually get the regular cheesesteak with extra mushrooms but occasionally have the founders speacial,just forsomething different.. Read more
Incredible Service! Excellent Customer Service! And the quality of food is unmatched! I recommend everyone to come to this... location and eat! Read more