Reviews for Papa Johns Pizza in Knoxville, TN
I dont want to talk to a buggy automated voice assistant that bugs out and loops back to ask me the same questions repeatedly,... have the person I am speaking to try and upsell me on menu items I don?t want three times, and be asked to answer a survey afterI order my pizza. This was the most cumbersome time I?ve ever had ordering pizza over the phone. Lose the AI picking up thephone, cut the upwelling and survey BS, and just let me order my pizza. Read more
I ordered a pizza last night for carry out, and sat down on the couch ?waiting? and I fell asleep? I called today and they... replaced the pizza for free! It wasn?t their fault and they took care of Me. Nice to see some customer service, seems to be athing of the past? Read more
I placed an order for carryout. My daughter and her husband were out running errands, so they picked up my carryout order to... drop off on their way home. They decided to purchase a couple 2-liters for themselves (which are obviously overpriced a pizzajoint anyways...), and they were charged $16 for their 2-liters. My son-in law paid it thinking he was also paying for my order.When they found out I already paid for mine, they asked the manager for a refund for the 2-liters because the advertised pricewas not anywhere near the $16 they paid. He refused. Corporate customer service was no help. My family and her's will no longerdo business with this company. Read more
Pizza undercooked and not friendly delivery person. As soon as I pick up the floppy pizza everything came off it was clearly... undercooked. Called about it and all they did was offer to send out a new one or credit my account. Won't be ordering from themagain. Read more
Great customer service today! We had sort of a time crunch for office lunch and our pizza couldn't be delivered. They had them... ready to go when we arrived for pick up! Great pizzas!! Read more
I went Inside to order my pizza. While there I witnessed an employee wipe her nose with her hand and immediately start tossing... pizza crusts. I brought it quietly to the managers attention. She was not asked to go wash her hands. The manager spoke to mequietly about my concerns while I picked up my order. I wasn't angry just disappointed. I will not be going back. I threw out mypizza when I returned home. Read more
Pizza was cold and showed up an hour late. Then they said order again and it's free next pizza. So I ordered again same pizza... but this time pizza was cold as usual but there was a circle of grease the size of a pan pizza underneath. Read more
Delivery ok but only gave me half of the papa bowl that I ordered and paid for full order