Reviews for Dunkin' in Knoxville, TN
Don't order from their app. I order half a dozen donut and paid online. Went to pick it up and they didn't have two of the... donuts I choose. So I said just switch them to anything with sprinkles because it's for a 2 and 4 year old girl. The man said "Igot you." He handed me the box and we drove away. Later to find out there were 5 chocolate donut and one blueberry. No sprinklein site. You basically pre-pay to not get what you ask for. ??????? Read more
Absolutely great service! We went in when they had a new person working the register. We had some issue with a coupon we had,... but he fixed it quickly and was super nice during the whole process. Selection as far as donuts was limited, but that didn'treally bother me. Read more
I ordered some coffee and a bacon egg and cheese croissant today. After about 30-45 minutes of ingesting these items I was... experiencing severe nausea, vomiting, and stomach pains. They continued for a couple hours and after a long visit at park west Iwas told it?s food poisoning and the only meal I?ve eating was the one from this location. I will be having a long talk with mylawyer soon about this as I am very in satisfied and now I have a big hospital bill that needs paying over this incident Read more
I placed an order and pulled to the drive thru window. My money was taken and then i was told they didn't have i ordered. I... asked for a refund and the person working the window didn't know how. I asked for the manager but there wasn't one on duty. Iasked who was in charge? ?Oh, me, I am.? Says the guy in training who was working the window. So no refund and what i wanted icouldn't get. Update: The Owner called. Was very nice and invited me back down, his treat. He did acknowledge this was verypoor service and they were working to train up staff. They?ve been short due to covid. Read more
Let me start out by saying I dont typically give bad reviews but this one is owed, this was the third and last time we will go... to this location . The last two times had issues with order but this time the product and service were the worst. We ordered asimple iced coffee with caramel, whip cream and a caramel drizzle. Received carmel craze instead took inside since allergic tocinnamon. Rude older Male employee said "You should learn how to order properly" since we didn't order what was received thecomment was rather uncalled for. Maybe in the future they could listen and ring up what was ordered instead of just hitting onebutton to make it easier on them, afterall that is their job. They did make a replacement but didn't grind up the ice (mostlikely out of spite) so half of drink was just big chunks of ice and a total waste of money. In the future we'll just stick tothe other two locations and skip this one all together. Read more
I frequent the Hardin Valley location often. Not wanting to fight school traffic, I stopped by the Northshore location and... ordered my usual. Coffee and an everything bagel toasted with butter. I had to wait an unusually long time, considering thestore was not that busy, for the bagel. When I opened the bagel, the amount of butter on it was disgusting. So much butter itdidn?t melt on the toasted bagel. It would have been the perfect amount for cream cheese. Needless to say, I will stick with theHardin Valley location or just skip it all together. Read more
Very polite staff and the store was neat and clean. Large selection even at 7 pm and the doughnuts were good. The location is a... bit of a trick to get in and out of, so be aware, especially if traffic is heavy on Northshore. Read more
They never get my drink right, hash browns were nice and crispy though.