Reviews for McDonald's in Knoxville, IL
First of all, part of our order was missing. Next, we had a chicken sandwich that was inedible. Gristle ran all the way through.... They did replace it with another gristley sandwich. When confronted about the second sandwich, they said "there's nothing wecan do about it ". Really?? How about refund my money? Nope, they gave us cheeseburger. Just a little ole cheeseburger. Lasttime we visit this place. Oh, and the fries were old. Read more
I wish that the people working the drive through would stir my coffee when I add cream and sugar. Went there again today and got... coffee asked for cream, sugar got very little of each it wasn't stirred again. I guess going forward I will be more demandingcustomer. What the hell happened to customer services? Read more
Employee accurately took my order, drive through line was quick, and the food was hot!
This McDonald's was not up to their normal standards. We did drive threw so we couldn't go back but the hashbrown was soggy and... tasted like it was cooked in old oil and the biscuit was very undercooked. Read more
Just stopped on a road trip. The manager was incredibly rude, shouting at her employees. She made two of her employees cry. A... textbook example of why unionization is essential in the workplace. I would strongly recommend avoiding at all costs. There isa subway just a couple of hundred feet away. Go there instead Read more
The fries are fluffed when they fill it and when you get to destination and they settle you are lucky to get half serving. Have... complained and so have so many others so obviously it's a big ongoing long time problem that they are not concerned about.Picsincluded of multiple visits. Also biscuits and gravy...very skimpy with gravy. If you are going to give me a hard biscuit atleast have the decency to give me enough gravy to soften it. Read more
Employees are VERY rude. Went through the drive through during the dinner rush. We waited a fair amount of time and didn?t see... our order pop up on the screen so we asked the worker if she got everything and she *repeated the order back to us*. When we gotto the second window we had part of our order missing and asked for the remaining. The lady VERY RUDELY said ?you need to goback around through the drive through because it didn?t get charged and I?m not taking cash.? We asked her if she could havesomeone just run the card over since the drive through now had a good 10 cars in it and she still refused. So we asked for themanager. After explaining the situation, and offering to pay again he said ?I guess I?ll give it to you for free since I don?thave time to run it.? After waiting an extra 10 minutes in the parking lot they gave us our food with A MISSING FRY. I took thebag of food and the receipt inside and told the manager I was missing a fry and despite just talking to me he asked to see myreceipt AND ruffled through my bag of food as if to check that I wasn?t lying. I completely understand messing up and being busybut there is NO excuse for being rude. Read more
Update: Just ordered two meals. There was a great deal of plastic or tape or something in the fish sandwich sauce. Still... gagging! Before I dove into that, we tried our fries that were oversalted to a dangerous level and they were dry enough to chokea person. One order was hot and the other was ice cold, same order. This place has gone way down hill and really deserves zerostars. Update: They do have drinks now but the food is low quality. See image of The the grease on a four napkin stack (soakedthrough all those doubled up layers on each side) and the oatmeal with and without toppings. Sad and gross. The only reason Igo there is to sometimes get a drink. I just drove through and they are now only serving milk and Apple juice. Read more