Reviews for Subway in Kitchener, ON
Horrible they do not care about mobile orders. Placed order and was supposed to collect at 4:50pm it is now 5:02 still not... ready. They need to find a better way to prioritize and help those who walk in or pre order Read more
Always eat here, clean and friendly staff. Work efficiently and subs are well done.
Got one or two toppings on my sub, asked for extra cucumber, he put 2 more pieces, i asked for more since I wasn?t getting much... on my sub and the worker who seemed to be the owner said ?when you ask for extra, you get extra. That is 6 pieces of cucumber.I?ve counted?. Do not recommend this location. Never had this problem before except for here. Read more
Ordered on line for pickup. Got there and there was one customer ahead of me. Once other customer was done asked for my order.... Was told it was not ready and he he had to make it for me. Asked for discount since it wasn't ready and was told he was too busyand that he could either make it or cancel it!! This is ridiculous!!! What is the point of ordering it online if it is not goingto be ready!!! On top of that the subs I ordered had incorrect toppings on it!! Terrible customer service! Will not be goingback!!!! Read more
So I totally understand accidents happen....but they made the sub wrong for my child. Added ranch to a plane sub...my kid does... not like any sauces. So my dad pointed it out...he said oh sorry I don't have anymore steak. Ok again I get it you ranout...but to make my dad pay for a sub that you made wrong, that we ended up throwing out, because honestly I can't stand rancheither...is not ok. I will think twice before going here again. If you make a mistake, no worries, but then the customershould not pay for it!!!! Read more
Where do I start with the customer service the guy was dealing with money and without changing his gloves went to make a sub... ???? even without everything going on that is disgusting because I ordered online they made it in the back it had nothing Iordered on it. I didn't was spinach green peppers cucumbers onions cheese bun or sauce but I got it. There was no one in thestore 3 people working and I waited almost 20 mins for a gross sub. I haven't been there in like a year and my goodness it'sgross in there. Read more
Worst Subway ever visited. The girl at the counter this evening was so rude that she was not even listening to what customer is... saying. Zero rating for customer service. She had a problem to mark the order for 2 different sandwiches. The toppings were notproperly arranged. Was in just rush to finish the order. Another worst part - Super UNHYGIENIC, even in this covid situation. Read more
Online order was not prepared upon arrival despite app saying READY