Reviews for Charleys Cheesesteaks in Albuquerque, NM
Always fast and friendly service for delicious and fresh food.
To be honest, I do not like giving reviews that are not 5 Stars and with what happened to me, they should not have received the... full 5. The food was great as usual but there was an issue I need to address. I ordered a Chicken Philly. I was asked withonions, peppers and mushrooms! I said yes. I was then asked if I wanted fries and a drink! I said just a drink please. I wasthen asked if I wanted mayo, lettuce and tomato. Again I said yes. I went to get my drink and within a minute or so, mysandwich was ready. The server added the Condiments and didn't box it. He went to get fries but I didn't think anything as Ifigured he didn't want them to burn. He put them in a box and then put my sandwich in as well. I told him I didn't ask forfries. He stated she charged you for them. He said to check my receipt. I was indeed charged for them. He told the girlthat I didn't want fries but she charged me. She basically shrugged her shoulders as if so what. Then I was told that I couldkeep the fries since I paid for them. Wow! Really! I understand mistakes happen. I should have looked at my receipt so Itake full responsibility but no apology and no acknowledgement that a mistake was made. I would have asked for the Manager justto let them know the situation as I'd rather clear it up at the time instead of writing about it. I didn't ask for the Managerbecause the Manager was there the whole time, heard the conversationand didn't intervene. What a great opportunity to have usedthis as a teaching moment. I was once told to empathize, apologize and give options. If I was offered for them to refund thedifference, I would have said no as I was also at fault for not looking at my receipt but to brush this off as if nothinghappened upsets me a bit. I am a fan of Charleys and I will be back. I am a firm believer that the "Customer is NOT alwaysright" and I also will pay for what I receive so it's not about getting something free even if I didn't o Read more
Tastes great! A bit oily/ salty but that?s what BBQ suppose to be right? Ribs could be cooked more soft/tender. Others(beef,... Chicken, sausage, pulled pork) are all good. Onions rings are thin but tasty. Side sizes are small (see pics) They are generouson sauces :D. Read more
Service was quick. Food was delicious. I'll be back.
Decent and quick. Location is clean and the food draws from a standardized menu.
The grilled chicken salad was good but it was light on the chicken & the lettuce is all Iceburg. I won't get another from there.... Subway's is much better. Read more
Made my sandwhich wrong twice. I just went home with the wrong one. Though the food does taste good. It made me mad.
Unpredictable hours, inaccurate contact info, OVERpriced, just wasteful and dishonest all around. Incredibly, this business... claims it's open 24 hrs (absurd; it's in an Air Force Base Exchange) when in fact it's usually open from about 11:30 a.m. until3:30 p.m.--yep, you read that right). Another indicator of deceptive business practices: its management just confirmed thephone # Google has for it is correct (it's not; it's not even a working number). Read more