Reviews for Jimmy John's in Kirkwood, MO
Amanda took my order and suggested the new beef crunch sandwich, it was delicious. Amanda was super friendly. Food came out very... fast per usual. I dined in and all of the staff were cheery. It?s nice to see when most places the staff look a little sad.Amanda didn?t miss a beat, she asked everyone if they wanted to try the new sandwich, had a smile and friendly tone with eachcustomer. Coming from the restaurant industry I appreciated seeing great customer service. Read more
Very disappointed at this location. The bread is hard and the bacon is old. We ended up getting sick but we had to eat... unfortunately. Read more
Very poor service. On May 2, I placed an order at 8:15 pm. Order update showed it was out for delivery at 8:34 pm. At 9:05 pm,... when the order still had not arrived, I contacted the store and spoke with the manager on duty. It was discovered that theydelivered it to the wrong address. She apologized and said there was nothing she could do but offer me a refund or a credit. Shesaid her driver had already gone home and there was no one there to deliver. I submitted a complaint via the website but neverheard back. Hard to believe that a company that relies on customer service did not even consider any other options. I realizemistakes happen but to not even follow-up is insulting. I will not be back. Read more
I gotta say, never seen a better Jimmy John?s locations in all of my times getting fast food this is the best fast food place I... have experienced. This one worker with dirty blonde hair was so kind and considerate he even helped me beyond the sandwhichmaking, he gave me advice in how I should handle my work situation. Hands down best place ever, would leave ten stars if Icould! Read more
This location - Terrible customer service. Can't get an order right. Freaky slow. Completely defeats the point of building... reward credit when the people fulfilling your orders to build the rewards aren't competent enough to provide everything you payfor. Can't remember the last time an order has been correct. Check out the response below... So does that mean it's on thereviewer to follow up with the customer service team to communicate issues to the specific store? Are there any issues you areactually able to solve internally? Read more
Let me start off my saying we love jimmy johns?but this location has Super bad service. I ordered 2 sandwiches and just look at... my sandwich. I am sorry but this is really awful service. The guys have one job to make a sandwich and they are just horrible.This location is no good. Read more
If I could give 0 stars I would. This is the third time I?ve ordered a sandwich for pick up, that was incorrect. Not only was it... incorrect, it was missing things I added, and they added things I took off the sandwich. I paid for avocado spread which wasabsent. When I tried to call, the phone no longer is set up. I am a busy mom with active sons? I will absolutely tell everyone Iknow not to order from this store. No more support for the chain that does not care about customers or customer service. Read more
Sandwiches always fresh and meat is plentiful. Bread is really good also.