Reviews for Potbelly in Kingwood, TX
Never again. I ordered pick up at potbelly after begging my husband to get potbelly over jersey mikes. When our order arrived at... home I started to eat and found a long dark hair in my sandwich (I have a house of blonde girls so it wasn?t ours). We didn?tfinish eating our order because we were so disgusted. We threw away 2 sandwiches, 2 soups, an extra sandwich, and 3 of thedesert things that were ordered when my husband got there. I was told that they would have a manager call Tuesday and neverreceived a phone call. Read more
Potbelly hands down has the best sandwiches. Italian sub is one of my favorites make sure to add the hot peppers for that extra... kick! Chicken pot pie soup is delicious love the flaky pie crust they top it with! Great service always fast and friendly. Read more
Wanted to try them for the first time, since I heard they had amazing sandwiches!!! Walked in, stood at the menu for a bit to... decide what I wanted, went to the counter where sign states ?order here? 3 people in the area: NOTHING; walked down a bit, hadchips in hand, eye contact: NOTHING; looked over at register to what seems 2 workers & a lady selling signs conversation, eyecontact: NOTHING!!! Counted how many people behind the counter: 7!!! Nothing, then 5 minutes later: ?Have you been helped?!? Ofcourse I stated: ?I?ve been waiting, nobody even greeted me, explained you guys were busy & would be right with me, after I?vemade eye contact with 3 of y?all out of the 7!? She stated they were extremely busy: I?m the only one in line, drive thru isdrive thru?but there?s 7 people working!!!! Walked out, highly upset! Read more
Just No. I took my mom and daughter here for mother's day. They weren't busy, yet we felt unwelcome. There was a vibe like we... were bothering them. The only person who acknowledged us was the blonde girl cashier. Waited 10 minutes to order. The guyignored us and never looked up, so we went to the cashier. That guy redirected us back to the other side. I told him we'd beenstanding there for 10 minutes already. We finally ordered our sandwiches. My daughter wanted soup and they ignored her. Shestarted crying bc they were rude ???????? I said something, and it was further ignored. The guy was standing right in front ofus. Then my mom said, 'Hello?.. Excuse me? She wants soup.' I had to repeat the order and size three times. One cup of soup isnot that difficult- stop getting high as a kite before work. We waited over 5 minutes for a cashier. He had the nerve to informme of the option to tip. For what, treating my kid like a pushover, making her cry, and making us feel like a burden? ???? Bye.Also, BYOTP/BYOPT. The bathroom had no toilet paper, hand dryer, or Paper towels. This place is a dumpster fire of passiveaggressive energy. Based off the other reviews, I'm not the only one who experienced that. Read more
this place was AMAZING great staff, amazing customer service all around. i would love to recognize some of the staff but never... asked names. ;( they had amazing souls great hospitality and best sandwich i ever tried. will recommend to everyone !!!! andwill came back every month (so i don?t gain weight). Read more
Both girls in the front had terrible customer service. My sandwich was made hot which was my fault for not telling them, but... when I went up and decided to order a different sandwich the blonde girl in the front tells my fiancé ? you know she has to payfor that right ? in the rudest tone possible. Which we replied obviously we are going to pay for it. Then on top of that theyserved us two ICE COLD cups of chili. If I could give this place zero stars I would. Also didn?t seem like a manager wasanywhere in site. We will NEVER be back. First and last terrible experience here. Read more
This was our first visit to a Potbelly and found the food good at the Kingwood location. The manager was training a new worker... and seemed very cold to customers. As we left the evening shift made up of females were much warmer. We also liked the localhistory wall art. The one we liked the most is attached. Read more
I work in fast food it is not hard to get the order right but they still seem to every time