Reviews for Marble Slab Creamery in Kingwood, TX
Great experience today! The young woman working she needs a raise and the ability to control the AC. The owner apparently has it... under lock and key and it was 78 degrees inside. However she was friendly and kind. My son said that wasn?t just made right itwas PERFECT! Read more
Employees were not wearing gloves. I mentioned something about it but the girl said that they wash their hands a lot. So I... didn?t say anything after that. I observed how the other guys who were making the banana splits I ordered, was placing thecherries on top of the whipped cream with a plastic spoon that is supposed to be for customers, one of them fell out, he grabbedit and put it aside, proceeded to clean off his fingers on his clothing then went back on to adding another cherry. That grossedme out because it?s unsanitary to do that. Won?t be back. Poor customer service. Read more
Sadly going downhill. We've been coming to Marble Slab in Kingwood since the 90s, when they were located next to Randalls. ... We've watched as the prices slid from a little above average to shockingly high. Currently, a regular cone here costs about asmuch as gallon of Blue Bell. But that's ok, because it's a treat. Until tonight. Tonight, we ordered two cones--a regular anda small. Both were supposed to be "double-dark chocolate" ice cream. It cost $17 before tip. What we got, though, was nothinglike it. What we got was spicy. Both of us found ourselves scrunching up our faces trying to figure out why our normallydelicious ice cream tasted so lousy. That's ok--mistakes happen. They probably gave us some other flavor by accident--MexicanMocha or something... Nope, the woman who appeared to be in charge had no interest in listening to us, offering to get ussomething else, or even apologizing. She basically told us to get lost. So I think that's it. No more Marble Slab for us. Our cardiologist will thank them. Read more
My friend lives and in kingwood and we both love marble slab. Well, he tried the one in kingwood one day (this was without me)... then told me later he didn't want to go back because it seemed stale. So today we visited this location as we were in the areaand decided to give them a chance together and were not impressed. So I walk in and I notice and there is a musty smell but Ilove marble slab and it's nearby so I'm giving benefit of the doubt but then I see the signs saying "due to covid no samples".The past two weeks I've been to other ice cream shops (Handel's and Baskin Robbins who certainly gave samples without anexcuse). I get being cheap and saving money but I didn't want to buy potentially funky ice cream and if it was fine you wouldhad repeat customers as we are ice cream fans. furthermore the customer service was non existent as we were not greeted oracknowledged at all. Read more
Lost my business. Today was the last straw. We?ve visited other Marble Slabs and never been charged inconsistently and... overcharged. Each time the price has increased. My husband and I buy quarts every time. Originally we paid around $30 for two,today we added a pint and we paid $50. There was a mistake and the manager is compensating, however every location we?ve visitedis free mix in?s, I haven?t been charged for mix in?s for several years. When I questioned the pricing today once we got homeand realized our $50 worth of ice cream was not full containers, we were told the larger sizes get charged for mix in?s?sobasically a quart of ice cream with mix in?s is $23. My mind was blown. Of course when I inquire about this, the reason used wasinflation?yet I?m still seeing blue bell and other brands around the same price in the stores. As I don?t mind paying more forbetter quality, I definitely don?t appreciate being taken advantage of, rest assured we are all dealing with inflation. I wouldlove to support local businesses but not at the expense of being ripped off. Read more
If I could give zero stars I would. I ordered a custom cake for my son's 4th birthday 2 days in advance. I show up Sunday... waiting 40 minutes for the store to open. No one ever showed up. Extremely disappointed. UPDATE: After sitting outside for onehour and eleven minutes, finally someone, still in their PJs showed up to give me my cake. 7/25/21 UPDATE: So I gave this placea second chance a year later and sure enough they let me down one more time. Ordered a cake 3 days in advance and apparently noone could find it. The employee didn't even have have his bosses phone number to call and verify if it was ever made. Aftergoing back and forth for about 30 minutes they still had no idea which cake was mine. It probably was never made. Now they'replaying guess which cake could be mine. I guess we'll figure out when we cut it open 3 hours from now. Read more
This ice cream place never disappoints me, their flavors are really good, they are homemade quality with natural ingredients, a... lot of options, Service was friendly and easygoing Read more
these ice cream prices are ridiculous. The size is very small for a milkshake and you pay 8 bucks or you can spend $10 for a... slightly larger size. They need to get with the program with prices or they will be going out of business. go across the streetto Baskin-Robbins for a better experience. Read more