Reviews for Baskin-Robbins in Kingston, PA
Ice cream - half the tubs were NOT labeled. We had to ASK what each of them were. Annoying. Ice cream -- we weren't sure until... we started eating it...it was DEFINITELY NOT FROZEN PROPERLY, it was being kept at too high a temperature. Kid helping us wastrying, but maybe he was new? If you order a triple scoop, you get a free waffle cone...he didn't mention this to my son, whorequested a triple scoop, not knowing about this offer. We noticed the tiny sign, and bright it up. He got the wafflecone...advertised as "FRESH MADE WAFFLE CONE" IT WAS NOT EVEN CLOSE. It tasted like it had been sitting on a back shelf for afew years. Cake cone I received -- I have nothing positive to say. I ate a few bites, tasted like stale cardboard. Wetraveled over 2 hours to get to this store... because they have my hubby's FAVORITE ice cream. Daiquiri Ice. Was it worth thetrip? The jury is OUT. will I get ice cream from here again? Not on my life. Within 30 minutes 4 of us had horrible stomachaches. Very uncomfortable and 2 of us had to DRIVE this way. I give it ONE STAR, because the kid was polite and friendly. Oh,the bathrooms. DISGUSTING. Did not appear to have been cleaned... that day. It was like 5p. Read more
Just love this place. EVERY person is friendly and considerate, but my salesman, Patrick, went above and beyond to assist me... while purchasing my vehicle. I think I found a home for me and my vehicles! Read more
I love this shop! You can have a milkshake as soon as they open! They don't judge ???? and with it combined with Dunkin donuts,... you have an even larger selection to choose from. I think they even can put coffee in a milkshake for you. Their cakes lookreally cute and I'm sure taste delicious! Definitely worth a try if you haven't already! Read more
The visit was frustrating. The supervisor told a counter person to clean a dirty counter because clients might see it - not... because it could lower the standards of the store, attract pests, wouldn't be fair to leave it that way for the next shift, etc.I waited a long time while an employee placed an order in which she couldn't decide what she wanted and was more focused onsocial conversation with her coworker. There was no awareness or concern of the customers behind her. The counter person haddifficulty figuring out which of my gift cards she didn't scan to charge me correctly / ensure they were all validated. Lack oftraining, burnout, bad hires, I don't know but it was not a good visit. Read more
Went to Dunkin this morning, waited in line for 10 minutes, placed our order in the drive thru, got to the drive thru window,... and the employee stated they didn't have our order. The employee made a big deal about having to place the order again so wedisgustingly left without anything and went to Bagel Art in Dallas. It was disappointing to say the least. Read more
One if the nicest Dunkin/ Baskin-Robbins there is. Great staff who always get your order right. Wait times are quick, even in... the morning when they are super busy. Just please, don't turn into the parking lot when headed north on Rt 11. Use Yates St tocome in from behind the place. Read more
The drive-thru was barely moving, and as I finally got closer to the speaker I realized the staff were not saying anything for... several minutes, and there were no apologies for the wait or an "it will be just a moment". My coffee was made well, but Ithought I would try the pretzel bites out, and they turned out to be essentially raw and cold. I'm not impressed. Read more
My ice cream from Baskin-Robbins was very good and served quickly. However, at the same drive-thru I ordered from Dunkin Donuts,... and it was disgusting! The grilled cheese and the bagel bites had a fuel flavor, which I'm assuming is from whatever they usedto heat them. Read more