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Reviews for Tim Hortons in Kingston, ON

Headset Vigilante 2 years ago
1

Went there for a coffee. Drive-through was blocked off for a delivery truck. No biggie. Went in. Waited 10 minutes in line and... didn't budge. I watched at least three employees with their backs to us, doing next to nothing. They could've had two tills, butI guess being lazy and slow was their main priority. Tim Snoretons won't get another dime from me. Read more

Headset Vigilante 2 years ago
1

Went there for a coffee. Drive-through was blocked off for a delivery truck. No biggie. Went in. Waited 10 minutes in line and... didn't budge. I watched at least three employees with their backs to us, doing next to nothing. They could've had two tills, butI guess being lazy and slow was their main priority. Tim Snoretons won't get another dime from me. Read more

Sam Fisher 2 years ago
1

The service there is appalling! Very slow, not enough staff, ridiculously backed up drive thru and walk-in traffic. COVID-19 is... no longer an acceptable excuse for this. I feel very sorry for the staff that bother to show up there when there?s far betterjobs out there. Give them the tools they need to do the job quickly and efficiently or please do us all a favor and shut thisjoint down. The service here is really making a bad name for the Tim Hortons brand. Read more

Sam Fisher 2 years ago
1

The service there is appalling! Very slow, not enough staff, ridiculously backed up drive thru and walk-in traffic. COVID-19 is... no longer an acceptable excuse for this. I feel very sorry for the staff that bother to show up there when there?s far betterjobs out there. Give them the tools they need to do the job quickly and efficiently or please do us all a favor and shut thisjoint down. The service here is really making a bad name for the Tim Hortons brand. Read more

kyla Winger 2 years ago
1

Terrible customer service!! Every time I come to this location I am waiting at least 15 minutes no matter how many customers are... there. Instead of being told the iced capp machine was just filled after ordering and I would be waiting a bit, they just let mewait and never said anything to me. Every time I order food there is something wrong with the food, whether they mess up myorder completely or I find hair in my food. I will never give the location another chance Read more

kyla Winger 2 years ago
1

Terrible customer service!! Every time I come to this location I am waiting at least 15 minutes no matter how many customers are... there. Instead of being told the iced capp machine was just filled after ordering and I would be waiting a bit, they just let mewait and never said anything to me. Every time I order food there is something wrong with the food, whether they mess up myorder completely or I find hair in my food. I will never give the location another chance Read more

Chloe Grande 2 years ago
1

Deeply disappointed with the service here. I ordered over mobile and they claimed they ?didn?t receive my order? then gave me an... attitude and didn?t end up giving me the correct drink. I usually have great mobile ordering experiences and this was terrible. Read more

Chloe Grande 2 years ago
1

Deeply disappointed with the service here. I ordered over mobile and they claimed they ?didn?t receive my order? then gave me an... attitude and didn?t end up giving me the correct drink. I usually have great mobile ordering experiences and this was terrible. Read more

Gail Mercer 2 years ago
2

I will never go to this location again having given it a few tries. Firstly, there are always homeless people sitting on the... sidewalk right by the door. Secondly, the staff have no idea what they are doing. You wait and wait for your food. The otherday I ordered a wrap. They told me it was not available as their vegetables had rotted. That was the last straw. Read more

Gail Mercer 2 years ago
2

I will never go to this location again having given it a few tries. Firstly, there are always homeless people sitting on the... sidewalk right by the door. Secondly, the staff have no idea what they are doing. You wait and wait for your food. The otherday I ordered a wrap. They told me it was not available as their vegetables had rotted. That was the last straw. Read more

jonathan Stone 2 years ago
1

This tim hortons has extremely slow service and the staff seems confused and in no rush to help. I only have a half hour for... lunch . And payed and spent the full time waiting for my food before leaving without it and going back to work hungry andannoyed at the service . You guys need to step up your game at this location or close it. This place gives a terrible reputationfor tims Read more

jonathan Stone 2 years ago
1

This tim hortons has extremely slow service and the staff seems confused and in no rush to help. I only have a half hour for... lunch . And payed and spent the full time waiting for my food before leaving without it and going back to work hungry andannoyed at the service . You guys need to step up your game at this location or close it. This place gives a terrible reputationfor tims Read more

Ben Bronsema 2 years ago
3

Nice location and up to date. But went and they didn?t have anything I wanted to order and the people working there were very... awkward and not friendly at all. So I ended up leaving to find another place to eat. It was an unfortunate experience. Read more

Ben Bronsema 2 years ago
3

Nice location and up to date. But went and they didn?t have anything I wanted to order and the people working there were very... awkward and not friendly at all. So I ended up leaving to find another place to eat. It was an unfortunate experience. Read more

Lynne Dwyer 3 years ago
1

Went on 16/03/21. Hugely disappointed in the customer service I received. If you have the chance to go to another Tim Hortons I... would suggest it. Ordered an ice Capp and was given an iced coffee. Brought it to the baristas attention (apologetically) andwas told this is what I ordered. I hate confrontation so I left and the friend I went with told me they?d heard me order an iceCapp and was shocked at the customer service as much as I was. I wasn?t expecting them to necessarily correct the mistake butthe attitude I got was far from professional. The sandwich I ordered was also extremely burnt and ultimately a waste of money. Read more

Lynne Dwyer 3 years ago
1

Went on 16/03/21. Hugely disappointed in the customer service I received. If you have the chance to go to another Tim Hortons I... would suggest it. Ordered an ice Capp and was given an iced coffee. Brought it to the baristas attention (apologetically) andwas told this is what I ordered. I hate confrontation so I left and the friend I went with told me they?d heard me order an iceCapp and was shocked at the customer service as much as I was. I wasn?t expecting them to necessarily correct the mistake butthe attitude I got was far from professional. The sandwich I ordered was also extremely burnt and ultimately a waste of money. Read more