Reviews for Schlotzsky's in Killeen, TX
At store #1173 the professionalism of the service was completely substandard. My wife and I came into eat on 15 Nov 2022, our... cash register time was 4:41 PM, our total was $33.82 and I think our ticket number was 10026 ( all from the receipt). Our Hostwas Term 1 and she was sitting in the lobby on her phone when we came in the store. She had an attitude that we were disruptingher phone time. She would not speak, but would gesture at the menu on the wall without answering the question of what soups doyou have right now. When asked about both of us getting bottled water, she actually broke her silence and said they didn?t haveany, but we could have a small cup to get the water. No problem?but she charged us $2.39 per cup for a total of $4.78 + taxwithout telling us there would be a charge. When questioned about it, she said that?s the policy. The gentleman making thesandwiches was very polite and appeared embarrassed when he brought the food out to us. This is probably the most unprofessionalbehavior we?ve encountered in many a year and we?re both disillusioned with our Schlotzsky?s experience. I submitted this reviewdirectly to the store online and stated I would love to speak to a manager or owner regarding this. I received an email replyon 16 Nov 2022 and it didn't address any of the concerns. Our recommendation is to drive on past this location and findsomewhere else. Read more
Out of everything: no tea, no cinnamon rolls, out of several kinds of chips. Didn't even ask if I wanted to dine in. Dining area... was a mess, leaking pipe dripping into a bucket in the hallway. If the one in heights is open, go there. Read more
This place use to have a good sandwich now they're lacking
Love this location. Always clean. I met the manager Cat to let her know that the cleanliness is noted and appreciated. I feel ... many people always report negative but never the good. The food was just as good.. I will be returning to this location. Read more
If I could give 0 stars, I would. My husband and I ordered two medium Smoked Turkey Avocado sandwiches at the Killeen, TX... location. They didn't have avocados. So we just got Smoked Turkey. He came home and when we opened our sandwiches, the size ofthe bun was huge, but there was hardly any meat, tomato, lettuce and sauce, plus the bread was very dry. He paid twenty bucksfor two sandwiches and we are extremely disappointed with the quality, for what he paid. There are far better sandwicheselsewhere, for a much better price, quantity and quality. We will never eat Schlotzsky's again. Read more
Decided to grab a bite to eat here. The sandwich was filling with crisp bacon, cheese and chipotle. If I had to make one change... would be to get light chipotle sauce. It was good just a lil messy. Read more
I love schlotzskys till I went to this one..... We get our food and it's soggy, nor was it hot or warm kinda like it has been... sitting. The bun was so soggy the corners were crumbled off. I ordered a deluxe and received extra salami but little ham, notas much as when we go to other schlotzskys. Cleanliness was not great. Read more
My first time here and I was extremely satisfied. I got one of thier calories and it was divine. They stuffed that thing full of... meat and cheese. It was big enough to where I only ate half of it!! Definitely recommend. Read more