Reviews for Firehouse Subs Killeen in Killeen, TX
*first-timer* good customer service. The girl greeted me and had recommended two items so I found that very helpful. The cashier... threw in a free drink so that was cool. I got the turkey bacon ranch sandwich and it was good. Read more
Second time I?ve ordered online at this location. Both times the sandwiches were missing items I added on when I customized.... Additionally, they had no ice for the fountain drinks. Location looked like it was closed both times, AC off, lights off.Definitely not what I?m used to at a Firehouse location Read more
I tried The Engineer & Grandson had the kids Turkey and cheese. The reception from the staff was nice as we walked in the door.... The cashier was very helpful with our order as well. The place looked closed as we drove up the bldg. The windows were tinted,and no cars were in the parking lot. I was pretty surprised on how clean it was inside. Grandson loved the whole "fireman"theme too. This was a plus & nice alternative from burgers & Tacos. The only downside was that the air-conditioning was Out andit was pretty toasty in there! But, with a name like ???? FIREHOUSE SUBS...we expected a slightly different experience anyways. ???? Read more
This firehouse sub location is horrible. We walked into no air and the lights off. So I asked if they were open and she said was... ?yeah?? I should have known it was going to be down from there. The service is the worst part. I ordered a hot sandwich but itwas ice cold. I went to the counter to explain it was freezing cold. She said ?no. I heated it.? After she gave me the sandwichback she left off all the toppings and gave me stale bread. They were so incredibly rude. I?m surprised this location is stillopen. Won?t ever be returning. Read more
Ordered online??3 sandwiches alike. Asked for no jalapeños??guess what I got? Jalapeños. My aunt said her sandwich had them as... well?..I?m annoyed. The sandwich is good, but if I ask for something I?m paying for, I expect to get just that. Unacceptable.Shouldn?t have to pick off something I asked not to be there in the first place. Read more
The Killeen store is an absolute disgrace!! My mother and I went for lunch, my mother being a veteran firefighter and myself... being an Army veteran, the employees were rude, in a hurry to get back to their phones, socialize with their friends standing atthe counter and did not even let me finish customizing my own sandwich! My mother?s sub was missing ingredients. Absolutelyhorrible experience!! Read more
I gave you a 2 star because I will not going back there. As you can see the lids did not fit and it spilled out. The soda lids... were taped down. The bowl of potato soup was the same size as the cup of chicken soup. My wife's steak and cheese was verysalty. Missing 1 mac n cheese. The new chicken gyro sandwich was missing the feta cheese and sliced cucumber. When my wife gotthere the food was not ready by the time it said it would be done. Here was 1 man working. My wife saw a female not doinganything. Read more
Stopped in for the first time on a whim today and had a great lunch! The service was quick, the staff was wonderful, the... restaurant was clean, and the food was very tasty. My only complaint is I should have ordered a bigger sandwich! Read more