Reviews for Baskin-Robbins in Kilgore, TX
If I could give it zero stars, I would. Stood there for 10 minutes and wasn?t even acknowledged. However, the staff was seem to... acknowledge their phones and each other. There wasn?t a line at all so they weren?t slammed. One customer other thanmyself?that?s it. So for 5-6 employees not able to handle that is sad. Try training your staff to take care of their customers,not play on their phones. Read more
I have waited 20 minutes with 3 employees behind the counter. Not one of these employees acknowledged me, offered to help me, or... even cared when I mentioned how long I had been waiting. I would avoid this place at all costs. It was filthy and I saw severalbugs. I had plenty of time to check things out! Maybe you should appreciate customers. I have a wide reach and I assure you Iintend to use it! Read more
We?ve been wanting to get ice cream here but we never seemed to make it. One Saturday, a couple of weeks ago we stopped by in... the middle of the afternoon. We were so excited! No ice cream. ???? We are told it was being cleaned and none was available.???? So to Sonic we go. We stopped by the following Saturday early afternoon; no ice cream. Again it?s being cleaned.??????????? I asked when it would be available. Not today. ???? So from what I?ve gathered the ice cream bin is cleaned onSaturdays. You don?t sell ice cream on a Saturday????? Read more
Always rude. In the 2 years I?ve been coming here, they?ve never had more than a few tubs of ice cream. They say they?re out of... cones but they?ll be in the case on the counter. They?ll offer a cup but say they only have big cups and charge you more whenyou only ask for a single scoop. Lazy and full of excuses. My kids are always disappointed when we come here. Read more
First time time visiting this establishment they only had 5 flavors of ice cream. (Seriously) The employee told us that the... manager didnt send in a truck order so therefore they ran out of product, on top of that the guy seemed stoned, slow moving,slow speech, definitely didnt seem to care to be there. This was about 4 months ago. Second visit, about the same as the 1st,out of everything and rude service. Third and final visit, this last Friday my husband and i pull up to the drive thru speakerwe are greeted with Baskin Robins, please hold... Then as are looking at th menu a man says what number did you want, I replidIm sorry we are still looking... i said WHAT NUMBER DID YOU WANT, 2 number twos, very, very rude, I calmy said no thank youwe've changed our minds, have a good evening and left. I will never visit this locatin again, ALWAYS OUT OF PRODUCT AND VERYRUDE EMPLOYEES. If I could rate this a zero I would! Read more
The management should be fired. Or the owner have his franchise pulled. Not once not twice but three times I have been there... in the last three months and they are ALWAYS out of pralines and cream ice cream. And it's always the same excuse so that's oneof our most popular flavors. ????. good business sense as well let's see if it's one of your most popular flavors perhaps youshould order more than you do of the others. Perhaps you should stock more often it is summer time after all. Supply anddemand. That's Basic economics 101. Not only that they're usually out of other things such as toppings brownies cake. That isnot how you run a successful business. SMH. You people need to get with the program. Read more
Came through the drive thru at 10 p.m. tonight and the woman that took my order has no people skills whatsoever. This was my... first time stopping at this particular Baskin Robbins and as I'm trying to read the menu board I'm being rushed. I ordered anice cream cookie sandwich. I got to the window and she (shift leader) has an attitude. I paid and was told to pull up to thesign and they would bring my order out. About a minute later a boy came out the back door with my order. Why not the window?!?The cookie was very warm and in pieces and what happens when you put ice cream on a warm cookie? It MELTS!! Now, I'm holding amelted ice cream sandwich in one hand and the steering wheel with the other hand driving almost 10 miles back home. I WILL NOTBE BACK!! To much competition in Kilgore to have this kind of experience. Read more
I wouldn?t give them a star! I asked for a scoop of ice cream in a waffle cone, the rude employee puts a very large scoop of ice... cream on a toddler size cone because as always this Baskin Robbins never has waffle cones. I asked if he had any waffle conesand he said no not at the moment and I said well I don?t want that, the rude employee throws the ice cream back in the gallon,throws the toddler cone and walks off huffing and puffing! It is worth the drive to Longview Baskin Robbins for better service! Read more