Reviews for Steak 'n Shake in Grand Rapids, MI
had a horrible attitude at the window when we politely asked to have a soda put on our order; and was told to get out of line... while still waiting for items on our order. They took about a good 15 minutes for 4 items. horrible management and horrible crew Read more
The burgers were excellent, the best of all fast food restaurants we've eaten at!! The fries were great too!! Fast . great... service!! Prices were the best for the products!! YUM, YUM!- Read more
The food is some what decent and the shakes are way to big the wait is amazing (like 4 minutes at least) Nobody goes there... anymore so they tons of seats open Read more
The food was great. They changed the dine in experience. They no longer have table service everything was self service. I kind... missed not having the wait staff experience. Read more
The patty was simply EXQUISITE. The onion was large and made the burger look like Saturn. The pickles were so thick and long,... wish they were cut. The fries were tasty as well but the fries were so thin. The shake? don?t even get me started on the shake.The shake tasted like it was made with expired milk. I also don?t like their new addition of service. Ordering kiosk takes awaythe inside experience of a restaurant. Read more
Good food. Burger I had was great, just not enough meat. Fries needed to be cooked better, they were cold and floppy. No more... mushrooms or chicken on their menu. Worker was nice tho, shakes tasted great Read more
Worst / Best experience I have ever had. First, the heat was broken and it was so cold. Second, while the server is taking our... order of milkshakes/food, the manager lets her know that the milkshakes are bad and not to sell anymore. We switch to food, nobig deal...now 50min later still no food, but I look over and see the food in the window...I walk over and grab it. This managerdidn't seem to have a care in the world because during our little stint we watched a 7 top walkout, and a friendly couplewaiting for their food, leave a few bucks on the table for the coffee and walked out. During this time our server, and whatlooked to be a busser we're working so hard, while the manager and a few employees sat around. Our server was beyond great fromthe very beginning, so much so I think she should run this place...and get rid of the current manager. She did end up coveringour bill, which wasn't necessary, but much appreciated! We did leave her a nice tip, I sure hope the individuals in charge takenotice to this review, or business may go stagnant after too long! Read more
First time going back inside since covid and was not impressed. Horrible attitude from employees and very little help from the... new system. What was a very personable restaurant has downgraded and lost what made it so great???? bathrooms need some work aswell Read more