Reviews for Bruster's Real Ice Cream in Kennesaw, GA

Obviously taste was great. But poorest customer service and I have never received such SMALL proportions in my life at any other... blusters. Super cheap Read more

Great ice cream, but a little pricey. Also, it seems they need some help inside. The wait at the drive thru was very, very... long and when I read my receipt, I saw that I paid $13 for one small scoop in a cup, and one small milkshake. There is a bignow hiring sign at this Brusters. Maybe they lost their staff when school went back into session ????? I love that they are openlate, but the business side could use a little work. The young girl there when I went looked about 12 years old. Read more

I love taking others to Bruster's because I know the ice cream is always delicious. I will say I'm a little disappointed that... the chocolate ice cream w/ the mini peanut butter cup is off the menu. That was our absolute favorite one of all. Read more

I?ve been coming here since I was a kid and it?s always been a place I remember as they serve really delicious ice cream/ice... cakes! Worth a stop if you?re in the area to get ice cream as there?s so many food options around the area! Read more

Good ice cream, but please make sure you get an itemized receipt. The past two times I?ve visited, I?ve been overcharged, and... had I not paid attention, I would be paying for something I?m not getting. I ordered a free baby cone for my toddler and theycharged me $3 for it. The woman insisted I ordered a kid cone. They gave me a refund reluctantly. Second time, they charged mefor a regular cone instead of a small and forgot the baby cone entirely. I wish this wouldn?t keep happening, but I?ll just haveto find a new location. Read more

We love it here, but last night we saw something from the drive through which really made me love this place. A man in the car... in front of us was irate about the server feeding the car in front of HIM a treat (he was loud enough to let everyone know).Despite the employee explaining to him that she did not prepare his food, the customer chastised her. Something which wassupposed to be so joyful to an individual was ruined by someone else. By dealing with this unreasonable customer, the employeeshandled themselves with upmost dignity and poise by the time I pulled up to the window. The server looked as if she was going tocry BUT she maintained a friendly attitude and I saw as her fellow employees made sure she was okay. This kind of teamwork anddedication makes me reflect on my own time in the food service and how painful those days can be. Don?t let him get you downgirls!! Keep your head high! Read more

Hi, we use to go to this place all the time on a warm night and enjoy some good ice cream! Unfortunately our visit this evening... was less than pleasant. After ordering our ice cream and as we were heading towards the window to pay there was a car in frontof us that had a dog hanging out of the back window, St Benard to be exact, as I watched the young lady collect payment from thecustomer in front of us I honestly kept thinking, "I hope she doesn't touch that dog and if she does I hope she washes her handsbefore she handles our ice cream!" Well, she did exactly what I thought she would! She not only touched him but fed him a treator something with her bare hands and she then took a picture of the dog, (I have this on my dash cam if necessary) I then toldmy wife, "I hope to GOD she doesn't handle my banana split after she just touched that dog" , PLEASE DON'T! Don't get me wrongwe are dog lovers too and my dog is definitely a part of our family but my dog is not allowed in my kitchen and I definitelywouldn't go prepare or serve food to anyone without washing my hands if I touched him! Even if i just picked up my grandchild, Iwouldn't serve food without washing my hands. Her justification after I said I want a refund was I DIDNT PREPARE YOUR FOOD, HEDID. Well she touched the carton that my food was in and was getting ready to hand it to me wo/washing her hands! No young ladyyou can't do that! I politely asked for a refund and kept moving. I won't return to this location in the future! Furthermoreeveryone please write reviews on your experience at these places. 1=10, 10= 100, 100= 1000... shut these places down if they arenot willing to give you their best! I know of 1 chicken restaurant that should be the standard for all fast food restaurants!I'm just saying!? Read more

Random stop on a Sunday afternoon. My son usually likes his ice cream treat from DQ. But he has found a new ice cream home! He... had a small Oreo ice cream in a cup. We also ordered the southern banana pudding and I must admit it was pretty dang tasty!!???? Read more