Reviews for New Empress Chinese Cuisine in Kelowna, BC

Pick up order was given to someone else. Food was cold, greasy and generally horrible. Worst 60 bucks ever spent on takeout. ... Will NOT be repeating this process. Will not order from New Empress again. Read more

They accepted an order close to closing which had to be delivered relatively far away. The food was excellent, and the man... delivering came pretty fast. I couldn?t be happier!! thank you!!! As a suggestion a vegetarian Mapo tofu would be fantastic ifthat is reasonably doable Read more

Best Chinese restaurant in Kelowna. Thank goodness it?s in Glenmore. So good, great prices , service and amazing food. Highly... recommend!!!? Read more

Food was good and portion size was what we expected (not small). We ordered a single combination B and E less than 1hr before... closing time and hubby and I split the combos between each other. I have to say the chicken balls and almond chicken was a bitdry (definitely needs sauce to eat) which is why the 4 stars instead of 5. HOWEVER, one of the best food for everything else.The ginger beef and sweet and sour pork was light and crispy and well sauced (and not soggy) and the meat was tender and juicy.Everything had loads of flavour and the 2 combinations was more food than we could eat. Our family get together usually consistsof ordering a dinner for 8 (for 11 people) at another very well known Asian restaurant on hwy 97 but we definitely will bepassing along ordering the dinner for 8 here next time and see how they fair. Will definitely be ordering here again. By the wayI lived many years in Ottawa so I've had real Cantonese food and from what we've tried this is the closest one I've tried inKelowna. Sorry no photos because it was too good to stop long enough to take one. Read more

Do NOT oder from here!!!! Horrible food... it used to be good but it's gone downhill huge!! They battered and double fried a... spring roll and called it a egg roll.. gross Fried Chicken balls were soggy Noodles were mushy. Felt like yesterday's foodreheated. Embarrassing delivery... 95% hit the garbage. Won't order here again... also was denied any credit back. But offer for15% off next order.. ya no thanks. Read more

We initially started to have food from this restaurant about a year and half ago, in which the food and the portions were... excellent. Recently however, something changed, and the portions are now seemingly half of what they used to be and are abysmalfor the price (containers are half full). The flavour and consistency of the food has also changed, and is really not worth theprice they are asking. The spring rolls have a soapy after taste, the breaded almond chicken is drier than a match stick, & thechow mein is overly starchy and 1/2 cooked. Unfortunately we will not be going back, and will now be searching for anotherChinese restaurant to try. Read more

I ordered combination dinner D and was ready to pickup in 20 mins. Extremely tasty and enough left for tomorrow! I will be... ordering again! Read more

Dirty food! If your looking for well cooked, fresh food.... it's not here. I called for delivery at 5:33 PM. I didnt actually... receive my order until 7:37 PM. And what the served me was dry, over cooked, burned sugar taste, and over all not worth the$100 I had to spend. Look at the pictures and decide if this is appetizing to you before ordering. Dirty food! They don't cleanthe intestine out of the shrimp. I don't like eating poo!!! Hey New Empress, if you care about what your customers think andwant people to return to your restaurant, consider addressing some of the issues in your reviews. I will not order again and Iwill tell everyone I know to read my review. Read more