Reviews for Mr. Pretzels in Kelowna, BC
Overall service and taste is terrible these days. People who work there don?t care anything now.. so sad.
Best pretzels ever!!! Fresh and tasty...num???? Taking 1/2 dozen back to Barbados with me!!
The only issue I have with Mr Pretzel, is that I love them so much but they don't accept cash anymore only debit or credit card... and for me I only get paid once a month and if I don't have money in my account I cannjot get it I understand but it is not fairnot everyone has debit or credit each day Read more
To whom It May concern, I am writing this email to inform about the service I receive at Mr. Pretzels, Kelowna, BC Branch on... Aug 9, 2021 at roughly around 2:45 pm. It was a bad Service ever I 've ever received from food service industry , and since Mr.Pretzels is opened here in Kelowna; one of the employee /cashier named "GARRET" He is so rude with unprofessional mannerism provide . I had been ignored after saying Excuse Me to him couple of times. the store is not busy there's only 2 customersincluding me in the store . I found no reason for him not to hear me as I was standing right in front of him while there are 3other employees in the not-busy store .Finally he came to cahier till and I asked for the stamped card after the purchase wasmade and he is basically threw it at me as it dropped on the ground. Seriously I expect nothing from customer service , acommon proper interaction between human beings would be nice and please dont be rude to your customer. I would understand andconsider his behavior acceptable if I was being rude or ignorant to him in the first place. (which I find no reason to be) Iam not sure if there is a regulations or some kind of structure provided for customer service standard in Mr. Pretzelsorganization ; however, I believe it should be some sort of job description stating his responsibilities regarding customerservice minded emphasize on. Read more
Incredible pretzels and excellent service! I wanted a pretzel with cinnamon sugar AND caramel and they made it no problem. It... was so good! Read more
FIRST TO WRITE A REVIEW!!!
The pretzels here are delicious. However, I have observed interactions where the workers are rude to each other. I hope they see... this and address it because team dynamics are very important. Again, great pretzels, I will continue to visit them. Read more