Reviews for Marmalade Cat Café in Kelowna, BC
Breakfast wrap, croissant and smoothie were very good. Only giving 3 stars though because my latte was watery, my croissant was... forgotten and the service was okay. Id still go back for the cozy atmosphere and tasty food though. Read more
The place has two tables of customers - I order 2 drinks exactly the same. After the girls wander around in the back aimlessly... they finally make one drink and leave the other one for 15 minutes later after they have made one for a customer after me. Thedrink, once finally received is good. The service is terrible. What was supposed to be a treat is a lesson in frustration!! Read more
Terrible experience. I ordered online to pickup. A Tea, A Cappuccino and 2 croissants. When I arrived at the time it said it... would be ready they hadn't started the order yet. They began the order once I asked for it. Once I got my tea and coffee I askedabout the food so she went to check on it. She said they didn't have the ham and cheese croissant so I went to get a refund. Atfirst she didn't know how to refund me so she gave me some cash. I said I wanted to buy something else as I still neededsomething to eat for my daughter. I then noticed that I was given a danish instead of a chocolate croissant for my other item.The danish was $1.15 less than the croissant so I asked about it. She said they didn't have the item I ordered. Okay so I said Iwould like to return that item as well and buy 2 of the danishes since they had those and they were cheaper so I should get thedifference back. The cashiers response to this was that she doesn't make the prices which I'm not sure why that matters, as youstill shouldn't be charging someone for a higher priced item and then give them a lower priced item. Then she said she figuredout how to do the return through the online order and took the cash back and I had to repay for the 2 danishes. However I haveno receipt or confirmation by email or anything that a return was put through. I hope that it is only delayed. But wow what abad experience service wise. I will say that the tea and cappuccino and danishes were all good. I would not go back due toservice, also would not suggest anyone ever use the online ordering. Read more
I had seen good recommendations about this place and decided to give it a try. Great location, beautiful building, great... atmosphere and service. The espresso was perfect, but then I decided to try this chocolate crumble thing and it completelybrought me back to my childhood? tastes like a wet cake.. couldn?t define how delicious it was, amazing. I usually find pastrieson coffee shops boring because they taste mostly all the same but this was fantastic! Read more
Adorable family run cafe. I had a grilled egg croissant sandwich that came with a side of fruit. Delicious and simple. The fruit... was fresh. I had a medium roast coffee. The coffee is good. Great service and lovely people. Read more
The Marmalade Cat on Richter and Clement deserves a 5 star rating. I enjoy going to a local coffee shop that has good coffee and... good food and was delighted when they opened this location last summer. I have been so impressed with their food and theirservice that last week I had them cater a party for 43 people. We had people coming with all sorts of dietaryrestrictions--vegetarian, dairy-free, gluten free, meat, beans, etc. Israel and his staff put each burrito in a separate boxwith the person's name and their order which made it very easy for everyone. The guacamole and the salsas were exceptional and Ihave no doubt I will have them cater for me in the future. Thank you Israel, Mariana and Oliver. Read more
I honestly believe local businesses always deserve love and good reviews even if they are not doing very well. However, this is... a different situation. I never go back to this place again. The employees had their mask on their chin, not on their face. Theydo not ask for vaccine passport. A few people were coughing, and they did not have good air circulation. The tables were notclean. The washroom wasn't clean. They had 2 employees running around, but they couldn't provide service to all customers. Noone was cleaning the tables between customers. Food wasn't good. It also took a very long time to be ready. The bread was oldand didn't taste good. Not only do I feel like I'm having food poisoning, but I feel like I'm having a cold as well. I shouldhave walked out the moment I realized they do not follow any of the mandates. If you wish to get sick, go to this place. I'mreally disappointed. If I do get more sick and end up going to the hospital, I will definitely report them. Read more
Love this place !! Great atmosphere; excellent coffee, sandwiches and desserts. Staff were superb - efficient and friendly. This... so far has been my only 5 star review and we only stopped by because we liked the name!!! Read more