Reviews for Dairy Queen Grill & Chill in Kelowna, BC
Just ordered at the drive through, got home and was highly disappointed. Burger bun was incredibly stale, literally rock hard.... Chicken strips were pink inside, completely inedible. Spent $35 to eat cold fries and drink luke warm iced tea as apparentlythey don?t give more than 1 ice cube?? Do not recommend going here. Read more
What started out as a complete mixup on a special order 30th birthday cake has turned into a 5 star review for a couple of... reasons. First, the cake is really delicious. The icecream at this particular Dairy Queen is creamy and rich and wespecifically order from here for that reason. Also, and more importantly, a full 5 stars to Pam and another older woman (I'msorry, I didn't get the name) for how they handled the situation. I was in a dither as we were late and they would have neededanother 15 minutes to redo the cake. Both ladies were very caring and concerned and we ended up leaving very satisfied with howthey handled it. They made us feel valued. We will definitely be back, and we thank you so much ladies! Read more
Not sure what I was served but it wasn't what I ordered or edible.
When I bought an ice cream cake today, they let me know that they would personalize it for free. It came out beautifully and was... completed fast! The woman who did the personalization was so sweet. I had my hands full with my sleeping 1 year old and walletand she made sure I was able to get it to the car. I really appreciated her asking me. Thank you! Read more
I went to visit this location the other night at about 10 minutes until their close. I understand that its frustrating to have a... line of people right before close but it doesn?t give you any right to be disrespectful. After standing in line for a fewminutes it had become about 4 minutes until close and 2 people were in front of me. I had two workers look at me and soincredibly rudely say ?I hope you know we will not have time to be serving you? and ?there?s just no way we can serve you, weclose in 5 minutes?. All I want to say is these workers have absolutely no customer service skills, and honestly left me inshock. If they politely had said ?I am so sorry, we just don?t have much time and are closing so unfortunately we can?t serveyou?, maybe I would?ve left there not giving the workers a middle finger. Lock your doors earlier or serve your customers. Thisplace is trash and needs a review Read more
I placed an order through the app and found a STAPLE in my chicken strip meal. When I called the store, they said they couldn't... do anything because it was through the app (didn't offer to replace it if I came back, and barely offered me an apology). Prettydisgusting food and customer service standards! Avoid at all costs. Read more
Clerk at window was very friendly, but when I got to work and opened my bag of food my onion rings container wasn't even half... full ( there was like 5 onion rings in it ) and they onion were so cold over cooked the onion seemed to have dissolvedcompletely so it was just over crunchy dough. I was sad because I went there for onion rings :( Read more
Foods still good. The service is way too slow these days! It's fast food, not dine in! Speed it up guys!