Reviews for Wendy's in Katy, TX
Worse Wendy's in Katy especially at night. Very rude staff I order drive thru waited 15 min on my sandwich the only car there.I... love Wendy's but this one needs alot of improvements starting with service and manners come a long way.. the manager is a clownhe doesn't deserve that position very unprofessional it's a club inside that restaurant. Read more
I just received the worst customer service experience from the "manager" of this restaurant just because I asked him what size... drink comes with the meal. He closed the window on my face when I asked for his name. I know he just works for a fast foodrestaurant and that he is probably too young to be managing anything, but that doesn't excuse him. He is probably overworked,but he definitely needs a lot of training in customer service. After the incident I decided to go to Chick-Fil-A where customerservice is always a priority. Read more
I have to say the service was great! That's the only reason I'm giving them a one. There's hair in my burger between the bacon... and the cheese I was there between 3:45 and 4:00 p.m. today, I called the number that's on the website and I can't reach anybodythere's just a voicemail so I've left them a voicemail actually a couple of voicemails. It's sad that you can't reach anybody atthe store and even more sad when you get your food and there's hair in it and you find this out after you've taken a couple ofbites and then the hair comes out!! That's disgusting... Read more
Asked for the promotional "Pretzel Bacon Pub" cheeseburger and a "Some of Baconator" to go. While essentially the order... was...right...the bin was a regular bun and not a pretzel bun. Bacon was a little over done. For being a slower Wendy'slocation, I really would expect every order to be perfect. I bet everyone's job is literally riding on it. Read more
it?s actually pretty good and more filling than mcdonald?s. both the fries and chicken sandwich were really good
We ordered a #2 double and a Texas biggie bag. The #2 meal had only a half sleeve of fries. The burger in the biggie bag had a... piece of plastic that I bit down on. I tried calling the store but they won't answer the phone. I was not given a receipt, butsince I paid with a card, I can prove the transaction to corporate. Read more
AVOID THIS PLACE. This location is a rip off. With the cost of each meal going up and Wendy?s already has the smallest... sandwiches compared to other places , they need to give you all the food you order. We ordered two 10 piece nuggets and one had9 the other had 7. The fry boxes were not filled at all. I tried calling and no one answered not even voicemail. $42 I couldhave eaten at a better place. Read more
It has been a while since I have received such horrible service and might I mention twice in a row. I went the first time and... they gave me the completely wrong order after making me pull up to the front and taking forever with my order. The young ladywas clueless as to what I ordered and did not appear willing to help. It?s fine things happen and so do bad days so I just letit go. My father wanted to go back tonight so I did. They once again made me pull to the front and took forever with my order,the gentleman gave me the bag and walked away. Upon checking I was missing two order of fries. Had to go through the drive thruagain. They confirmed they messed up. Upon arriving home, I discovered they did not give me the right burgers. Just a completedisaster. I will not be going back. Read more