Reviews for Panda Express in Katy, TX
I ordered the bigger plate with double orange chicken, honey walnut shrimp, with chow mein. I also ordered Rangoons. As soon as... I received it, I noticed the food wasn?t that hot. Also, the rangoons and honey walnut shrimp looked old. Not even an hour aftereating my food, I felt sick. I've been bedridden ever since. They need to do something about this location. I will not be goingto a Panda Express anytime soon. Read more
Wish I could give zero stars. Don't order the Beef and Broccoli if you actually want beef. This is a double order, tons of... broccoli but no beef. Read more
Horrible customer service!! Food was gross and was lied to and told refund would be issued once photos of food and receipt were... sent but was offered 20% off next visit instead. Told them that wasn?t right since I paid FULL PRICE for nasty food. Instead ofrefunding, offering store credit or replacing the food, the general AND assistant managers yelled and threatened to call thecops on me for demanding a refund and corporates number. LOL. Stay away from this place if you expect to be treated right withrespect which they know nothing about. No wonder they have horrible reviews and the restaurant is empty with no customers! Read more
The black pepper chicken was raw. The fried rice was hard. The noodles had more cabbage than noodles and were also hard. Called... and spoke to the Manager who said the only way to get a refund is to drive back to the restaurant to bring the food back. Ioffered to send a picture of the raw chicken, she said the food has to be brought back. I bring the food back and the person@the window said the manager isn't there and they had to send her a picture of the food to see what she says. Absolutelyridiculous! Never again. I should've just called my bank and had them dispute it instead of wasting my gas. However they didgive me a refund in cash. Check your food before you leave here since they want evidence before they refund you. Read more
So I asked for the half chow mein and rice and both sides of orange chicken in my plate but I only got chow mein. The lady never... said if they ran out of rice so I dont know if she just messed up. But what?s worse is that the orange chicken is the most sourorange chicken I?ve ever had in my life. It?s like they poured Malik acid on the chicken. NOT HAPPY!! It?s oddly dark as well Read more
Food quality was so so. The veggies were brown and extremely wilted and soft. Reason for 3 stars was they at least made it right... and gave me an extra side of noodles to replace it Read more
Been coming here since they opened. But my recent visit the other day. I got the best customer service from Maria she was... patient, nice, and friendly/helpful. As far as out of the other people who has helped me when I come in the inside. This is areally nice Panda Express and clean. Come when they first open!!! I love the food when they first cook it. Read more
06/06/2022 at 4:00 pm I just left Panda Express and I want to give a shout out to the employees on this shift. The food looks... well cooked and the Super Greens look great compared to the other times I have been to this location. Read more