Reviews for Long John Silver's | Taco Bell in Katy, TX
Terrible service! Stood @ counter for 5 minutes with no one in store but us 2 melanated men and 5 employees moving around busily... with drive-thru or sparsely cleaning dining area. When the young lady did make it to the counter, no acknowledgment or apologiesjust stared until I spoke (1st) and placed my order. Attitude reflects leadership and I believe her behavior was normalized byher peers. Things have definitely gone down since the Manager Tracy has left and I think it will be the last time we go to thislocation. Read more
Walked in Today they ignored me for almost 8 minutes until a man behind us took up for us and raised his voice at them asking... why they were not waiting on us. The window cashier was overwhelmed handling her own stuff, the other lady argued how she didn?twant to do it but then came over and her exact words were ?What?? I ordered and was never mean to her she put food in boxesthrew sideways into a bag and said ?Here!? During all of this the man who helped left said he didn?t want to eat there anymore.The dining room was a messy so we ate in vehicle. Food was good, but never felt so unwanted. Read more
I have been here a few times. There are not many LJS locations anymore so I come here when I crave it. The workers are so nice... and friendly. They were always smiling when interacting with customers. The only reason for 4 stars is because it is a fast foodplace and if you compare to other places, food quality and taste is beyond compare but still a great place for a quick fastfood. Read more
Excellent place! Michael took my order smiling and welcoming. When I asked for his suggestion from the menu he was spot on my... meal! Awesome hot shrimp and deliciously seasoned flaky fish were the best. Shay was very nice when I complimented the diningroom which was impeccably clean and cool. Overall a very nice freshly cooked delicious meal with awesome service and friendlywelcoming smiles ???? Thank you. Most definitely one of my top choices for a fabulous meal out. ???? Read more
I returned here because I had visited the Long John Silver's couple months ago because the fish shrimp and chicken was... delicious. We live all the way across the other side of town, so we wanted to eat there today. Oh my gosh!!! The chicken andfish was greasy, so hard on the sides it hurt to bite the food. Then the ketchup packets were all so sticky that I couldn't openthe packets. When I mentioned that their reply was "yeah their all like that. I'm sorry, but when they opened the box some mighthave busted." They're closed. Why not rinse the packets instead of giving them out like that. So, needless to say, my toddlersdidn't enjoy their fries. It angered me because we spent half a gallon of gas to get there and back to a place that was notworth the time or money. Shame on you all???????????? Another customer there told me that he was also going to give them a badreview because it wasn't their problem but became ours. That is horrible customer service. Read more
The food was good. However the service was slow. The front cashier who was the manager left the front and went to the back to... help expedite order. She didn't announce to the customer waiting in line that someone will be with you shortly. I waited 25minutes before the drive-thru cashier came and assisted me. She apologized for my wait and got my order out very quickly. Also Iarrived at the restaurant at 12:30 and the restaurant restroom was not clean and the trash can was over flowing with trash. Thetables in the restaurant was not clean and no napkins in the holder. This is a nice location, I hope you can get more help. Read more
Terrible service, and cant get an order right. How is this place still in business? I did not order a crunchy taco, much less... 4. Was missing 2 items of my order. And just being picky, but if I had ordered this taco and received this mich lettuce on itI would have laughed. Read more
Order was half wrong. No malt vinegar was available this time....last time it was tartar sauce. Whoever orders stock needs to do... better. Long John Silver's food needs proper condiments. It was only Wednesday and already lacking.... The Taco Bell part of theorder was fine. I didn't ask for any condiments, non were offered. The customer service was a bit on the rude side. It feltrushed, and having the order a bit off was not great. 10/31/2022 Update. Malt vinegar was in stock! The fish was crispy andtasty. The five layer burrito was as it should be. The order taker could've been more professional, but the order was right andall the condiments asked for were included. We were happy with the food. Read more