Reviews for Baskin-Robbins in Katy, TX
This place is dirty, floor and tables. The employees are young teenagers and not paying attention to the orders. We order our... ice creams and they are all soft, almost runny ice cream. Not good at all! Our banana split had a long brown hair, so they hadto re-make it, but the girl made it in a rush and did not have all the toppings. Not the best service. Read more
I normally visit this shop with family from time to time as it is the closest to my house. However, during our yesterday night's... visit, the experience wasn't so great. The employees (two gentlemen and one lady) were kind of not caring about us. They wereLoughlin loudly and joking and running behind each other behind the counter. We did not feel comfortable and we decided toleave. Read more
Really surprised, we like this place but just went and the place was extremely dirty. Seems they can?t keep up. Trash on the... floor and tables everywhere. Been coming here for 5 years. Read more
Closes at 10:00 but a group of make employees locked the door in our face at 9:33. Then gave us wrong ice cream, and lied saying... they didn?t have the one we wanted. Had a paper bag-sign taped to window that read: ?please tip?. Yeah, right. We left withnothing. I HATE this location. Read more
If I could give 0 stars, I would. Went in for ice cream on 6/4/22 around 9:30PM. There was one employee trying to clean, the... place was really dirty even behind the counter however I know it was near closing however the two employees serving ice creambehind the counter, I asked the man for cookies and cream. He says "we're out of cookies and cream." I look at him and say, doyou have vanilla and Oreos? He goes "yes." So I'm confused because that's literally cookies and cream however he didn't want totake 5 extra seconds to mix one scoop of Oreos into one scoop of the vanilla ice cream, in fact he didn't even want to help ashe told the women employee next to him "you got it" when the women employee asked for him to take my order. Then he gives me acompletely broken waffle cone, and throws Oreos on top of the vanilla ice cream and I'm sorry but the ice cream just was notgood and the customer service was just terrible. I wouldn't recommend this location. Read more
Very unusual experience. Entered the store and employee in back looked directly at me, didn't say anything and continued her... conversation with second employee. Couple minutes later she comes out and asks what I want. Get order and am paying when secondemployee walks over to original employee. Employee says nothing upon completing transaction, however is stroking the hair/faceof the second employee. I awkwardly say thank you and leave with no response from either. Ice cream still good though... Read more
This review is dedicated to the young woman who helped me - Heaven. She's so great! We came in late one night looking for a... birthday cake. The ready made one was made with an ingredient our daughter is allergic to, so Heaven offered to make a freshcake in a different flavor for us to pick up the next day. The ice cream and service here are both excellent. Can't wait forthe lobby to open for dine in service. Read more
We always order an ice cream cake for my sons birthday here, and usually no problems and tastes great.This time despite ordering... online days in advance we show up a half hour after our scheduled pickup time and the cake isn't ready.The girl working theresays to come back in an hour.We don't live all that close to the store, so this made me annoyed.When I told her we'd just takeone from the case instead she changed the story and said she'd get it done in 15 mins. Meanwhile we'd just gone to the grocerystore and had frozen items thawing in the trunk.It looked fine-not great but okay.However, the taste..I don't know if BR haschanged ingredients in the icing and decorative elements but it is usually creamy and a little sweet. This time the decorativebits and icing had a bitter, chemical taste besides the icing being very bland otherwise, none of that creamy taste we used tolove.I don't know if we'd get a cake from here again honestly.Sad because we used to love them. Read more