Reviews for Arby's in Katy, TX
Food is good but everytime we've gone they've forgotten one or more items that we've ordered, the most recent time we went there... was either baby roaches or ants in the bags of food we ordered, then we called and tried addressing the issue and got hung upon, called again answered with "this is 911 what's your emergency." Then hung up again. Do better. Read more
Often use the drive through and they are always so upbeat and the food is fresh. Even when I swing by in the last hour they have... great service. Kids love the chicken nuggets better than mcds. Read more
Always good food for fast food. It's made fresh not under a heating lamp. The staff was nice and the service was quick.
I know fast food isn't real good for us, but I've always had a soft spot for the Arby's French Dip and their curly fries. So I... would tend to get from this location about once every 4-6 weeks. Went there in late August, used the drive-through, andamazingly they simply left out the dip sauce. That's the whole point of the French Dip sandwich. How does that happen? So Ihave them another chance today, same order. This time, they included the sauce, but when I got home (close, only about 10 mins)it was nearly ice cold. And the curly fries? Simply not there at all. How does this happen? Twice in a row? Very clearlythere are SEVERE management problems at this location. Severe. And I'm loathe to complain because these people would be fixingmy food. So rather, I think I'm done. You lost me as a consistent customer. Day shift manager would not take ANYresponsibility, just saying "we all make mistakes" (just like last time). No, we don't. And certainly we don't make that many. Here's what's needed: much better quality and consistency of service. Check every ticket agains what is going out thedrive-through window. Every time. No exceptions. No excuses. [Responding to below: I already did more than a week ago. Andgot no response. Yet another huge failure. Am pretty well-convinced that Arby's just doesn't care. That's the reality.] Read more
Love Arby's double roast beef sandwich. Try one.
Just wanted to give David who worked in the drive thru Saturday night a big shout. Very respectfully young man. Took my order... correctly and had anything in my bag. Good customer service David ????. Read more
I would like to give a shout out to Rick the employee. He went above and beyond to make sure we were satisfied. He was very... friendly. The food was good, but it was pricey. Read more
Ricky, the manager, is always accommodating and has a fine group of people working at this location. Always very courteous and... the restaurant is clean and neat. Read more