Reviews for Tim Hortons in Kars, ON
Based on today's experience at this location: mass confusion behind the counter; we didn't get our wrap until I went back in,... then they made it. The girl who was supposed to be taking my choices for the donuts apparently decided she didn't want tobecause she walked away and didn't return. Then quite a rude young guy came along and put together a box of "anything goes" andacted upset that I said "no, I am choosing what I pay for" and he had to change the selection; then he basically tossed the openbox on the counter and walked away. Then came back to cut into the conversation while I talked to the supervisor. Hmmm, somebasic training in customer service is needed here. Read more
Worst costumer service. Rude attitude and horrible service, when i picked up my order from the drive thru, I asked for ketchup... and sleeves and the lady asked me to pay for them and that they need to be ?ordered? before picking up! Read more
Horrible drive through experience. The Indian lady told us we have to pay for ketchup, gave the worst attitude and shut the... window in our faces. I hope the management there does something about it Read more
This Tim hortons is by far the worst restaurant I?ve ever been to! They?re slow, can?t comprehend simple instructions, and every... single day they mess up the very simple order I ask. Not only do they mess up all orders, they hardly put enough food for theiroverpriced meals! Or the food is undercooked. Always something new every day. I?ve given enough chances to this location andwill never be back! If there was an option for 0 stars, that?s what they would really get! Read more
Got to the counter after the woman took the man's order in front of me, she looked around put her gloves on and started making... orders??? No other cashiers to take my order. I waited 5 minutes and left. Since when does Tim hortons do this? Read more
The reason for the 2 stars are the 2 young ladies we dealt with very professional! But you lose stars for getting the whole... order wrong, usually I would turn around and I say usually as this happens so much. I have reactions to cucumber yet this is thethird time I?ve been to this location and specifically asked for no cucumber in my wrap and there it is! Read more
One star for the management staff, 5 stars for the employees. I go here often and it?s always great service. However, this... evening I witnessed an employee running to the washroom because she wasn?t feeling well. I overheard the staff say that she?ssick but was threatened into coming to work. She looked sick when she returned from the bathroom but was clearly trying to powerthrough. While I understand it?s difficult to operate with short staff and how busy Tim Hortons can be (I worked at one yearsago)?during a pandemic is NOT the time to bully your staff into coming to work when they?re not well. I hope you start to takeemployee wellness seriously. Read more
Horrible service. Got my order completely wrong even when I made myself clear multiple times. Ordered a sandwich got a... disgusting mushy wrap. Ordered a tea got a coffee that i am allergic to and sipped so I will be sick now for the rest of theday. When I called in Bonnie (manager) answered the phone and was extremely rude. No apologize and hung up on me. Mark and Kathyneed to take a hard look at the management and staff. Horrible Read more