Reviews for Insomnia Cookies in Kansas City, MO
The cookies are good, but after 3/3 for late deliveries, I won't order again. I'm not talking five or so minutes late; my last... delivery arrived (cold) two hours later than the initial delivery window. Disappointing, especially for a store advertised as adelivery service. Read more
RUDE STAFF + they don?t accept cash.. Found a piece of wax paper inside my PB cup cookie. They also piled all of the cookies on... top of the PB one so that had melted onto the bottom of the snickerdoodle that was on top. They just need better customerservice . Read more
I?ll never have a bad thing to say about their service. Those employees work hard in an insanely busy area. They?re open when... everything else is closed. Plus, THE COOKIES. YUM. I hope the company gets it together and fixes their POS system. They seem togo down a lot. It?s still perfectly possible to do online orders and walk out of there with your yummy, warm cookies. Just alittle inconvenient and definitely hard on the staff. Worth it all for a warm peanut butter chip cookie. :) Read more
Well who doesn't like late night treats ...want cookies,brownies or ice cream or both together this is the place for you, the... staff is friendly and they are definitely open late if u need late night sweets ...I always order a monster ice cream sandwichwith my favorite topping ....I do wish the had more but the variety is ok they have the favorites . The cookies are alwaysfresh and delicious ,we all love soft cookies, check them out Read more
I love love love the cookies but the service at the Westport location is absolutely horrible. Specifically the short African... American woman that works there. She has the worse attitude ever. If you don?t want to be there and help and do your job findone that better fits you. If it happened once it wouldn?t be a big deal, but I go there quite often and it?s the same resultsevery time!!! Please get people that can give good customer service!! Read more
The ONLY reason I?m choosing to give 1 star is because the cookies were great. But nothing else about our experience merits a... positive review. We were in town for a few days and had heard a lot of good things about Insomnia Cookies from friends who hadvisited other locations - so we decided to give this a try. Immediately upon arriving we were given attitude with an eye roll.It was clear that they were frustrated to have customers. After asking for a certain type of cookie, we were told ?we?re out ofthat one.? We asked which cookies they had left, and he responded with, ?We?re out of a bunch of cookies, just tell me what youwant and I?ll tell you if we have ?em.? Yeah, super helpful - thanks. When I ordered, I asked what ?Moo Crunch? ice cream was(since their labels didn?t list descriptions). Cue another eye roll, and then, ?uh? peanuts, there?s chocolate, and somecaramel.? I asked for a certain type of cookie, and was told they were out of that one too. By the time I was able to pick acookie they had in stock, I almost wanted to just leave and not even bother giving them my business because of how much disgustand attitude the employee was showing me. This definitely goes down as possibly the rudest interactions I?ve had with employeesin any establishment - not just food service. I will choose to take my business elsewhere in the future - and to anyone takingthe time to read this, I suggest you do the same. Hit up Betty Rae?s - their staff was AMAZINGLY helpful and their ice creamslaps. You won?t be disappointed. Read more
Who doesn't love hot fresh cookies? This has to be Cookie Monster's favorite place because it is for all the adult cookie... monsters in our house! We each have our favorites: one of us likes chocolate chip (ok we all do); one of us loves theirchocolate cookie with mint (think Girl Scout cookie potent mint....and this is the one adult that is not a chocolate cookiefan!) You can capture my attention with a hot chewy oatmeal raisin cookie (yum) but man their snickerdoodle cookie is the bombwhether it is hot or next day (chewiness preserved in a plastic container). Just realized one of my son's (the biggest InsomniaCookies cookie monster) birthday is in 2 days.....guess we're getting more cookies! YAY! Read more
Unfortunately these cookies were not worth the price tag. My wife frequents this location, but the last visit however was... underwhelming Surprising. The cookies were smaller than they typically are. They were not soft and because of this they weren?tworth the current price point.I would just advise everyone to take a look at your purchase before you leave. Read more