Reviews for Wendy's in Kannapolis, NC
Within moments of walking in, we were greeted by lovely cashier, L,Nadia, with a smile on her face! She seemed genuinely pleased... to be taking our order. After taking our order we had a friendly conversation before filling our drinks. By the time wefinished using the touch screen soda dispenser our food was already ready, and served to us, by L'Nadia, again still smiling. Weare currently sitting in the restaurant, love the commotion in the back of house, employees seem to genuinely enjoying theirtime in here, this Wendy's is doing a great job! Clean facilities, clean parking lot and clean interior. 100% awesome job! Read more
Where do I begin. Wendy's is one of the very few fast food places I patronize. But this new location has the worst service I... have experienced. First the door is locked when I'm pretty sure is a safety violation Went to the rest room to wash my handsbut the light wouldn't come on, buttons were messed up and I had to use my phone's flashlight. I let a lady with 3 kids goahead of me and the young lady behind the counter The cashier hardly looked up and when she saw they were non English speakingshe made up an excuse to not give her correct change. When I walked up after her, no one was there. The young cahier wouldn'tmake eye contact either and wouldn't speak up. I mentioned several times I couldn't hear her. I placed my order twice and shestill got it wrong. I had to go back to the counter to get items left from my bag, told them I was dining I'm but they made itto go anyway. The manager and 2 employees kept their back turn gossiping not to address the customers waiting. I'm going to therestaurant next door to finish eating since these ladies can't be bothered. Read more
Do you even care? Look at the most recent reviews... all is complaints about timing. My youngest was adamant about getting... Wendy's... after my 2 visits around dinner time they all lasted 20+ minutes. Tonight is not different except the line is aroundthe building. Took 13 minutes just to order and 2 minutes for someone to even take my order and then I had to wait 15+ minutesfor my food. You got only 2 workers? If so SHUT DOWN until you hire more people! Chick fil a had 4 people outside taking ordersand literally took half the time it took for me to even order. Hopefully someone who cares about the future of this Wendy'slocation cares/steps up, because I arrived at 6:23 & 1 car is in front of me and its 6:54. Just a waste of dinner time! Read more
This Wendy's has very nice flowers decorations on the table. The interior design is so modern. It makes customers feel more... comfortable. When baby was shouting in the Wendy's, one of the employees came to give a toy to him. She is so nice. The food hasgood temperatures and the veggies are fresh in the chicken sandwich. Read more
I guess I didn?t have as many issues as others. The place was packed with people but every table clean. The staff was polite. I... was able to use a coupon with no trouble. My order was perfect and exactly what I wanted. Can?t do better for a Wendy?s. Read more
Great way to start my Wednesday morning! Kelsey was great! Customer service was phenomenal from the time I order until I left.... When we got to the window she gave us a smile and ask how we were again. Also made sure we had hot potatoes before leaving. Thefood was fresh and service was great. We appreciate your kindness this morning thanks again! May you continue to grow and keepbeing kind. Thank you!! Read more
Ordered a baconator hamburger from 590 Kannapolis Pkwy. kannapolis, nc location around 8:45 pm on 5/15/22. A HAIR approximately... 2 1/2 inches was inside the bun, so we threw it out. Disgusting. Tried to call the store twice to resolve the issue, NO ONE answered. Please see photo below. Would like to speak to customer service about this issue. Read more
Clean new Wendy?s with extra friendly staff and fresh salads! Don?t forget to turn in at the light before Chipotle, as there is... no direct access from Kannapolis Way. Read more